I can't believe your company doesn't care one bit about the customers. I am currently a customer of 24months, I even upgraded and added my wife's line to my account. Today I called and advised that due to being home with COVID 19, I was unable to make my payment yesterday as scheduled due to sleeping all day on medicine....but went online today to make that payment and was told they would not remove the additional $35.00 fees. In these times where COVID is a very scary thing for me being a 50yr old guy with other health issues, I am so upset that Cricket Wireless doesn't care about their customers and refused to remove that extra fee....you are more interested in the money than the well being of your customers. As soon as I am well enough to leave and handle my business again...I WILL be getting another cell service!! Shame on you Cricket wireless....Im completely disappointed and I never want to be part of any company that doesn't care about the customers...you have proven that today.
I NEED TO FILE A COMPLAINT!!! I'M EXTREMELY UPSET AND UNSATISFIED!! THE CUSTOMER SERVICE IS BY FAR THE WORST I'VE EVER EXPERIENCED MY WHOLE LIFE. THEY ARE RUDE UNHELPFUL AND DO NOT CARE ABOUT THERE CUSTOMERS. I TRIED TO SET UP A BRIDGE PAY EXTENTION ON THE AUTOMATED SYSTEM IT SAID TO MAKE A 40 DOLLAR PAYMENT TO GET THE BRIDGE PAY EXTENTION I PAID THE 40 DOLLARS AND MY PHONE WAS STILL TURNED OFF. I CALLED THE NEXT MORNING AND WAS TREATED LIKE CRAP. AND THEY DID NOTHING TO HELP ME. I WILL CHANGE CARRIERS AND NEVER RECOMMEND THEM TO ANYONE. VERY DISSATISFIED!!!!
When will Cricket update their online purchase options to allow their customers to enter separate shipping and billing addresses?Many customers like me, have a shipping address that does not match their billing address!We recently moved. And now I have to jump through hoops to get my recent purchase delivered to my current address! My Cricket Order is being delivered 60 minutes away to my old address, and there is nothing Cricket will do about it! I called, verified my information, and they are still refusing to update the shipping address for my order. They can see that the address for the order does not match the address on my account, but won’t update it to match. Until they fix their system, I don’t think I’ll be making anymore purchases.
It's been two weeks. CRICKET keeps declining every card I have. I used my debit card first then I tried a credit card. When the credit card was used it said the address didn't match. It did. Now there's a pending charge on my credit card with no phone to show for it. Has any one else had this problem HOW do I fix it? It's becoming more and more bothersome. Nobody has a real answer when I call cricket
I have successfully ported one of our phones out of Cricket to Mint mobile and my phone is working with the new Mint Sim now. Unfortunately Cricket has failed to deactivate the number. The result is that people trying to call me from a Cricket account go into my old Cricket voice mail. Both my new Mint account with my number and the Cricket account with the same number are now active.I spent about an hour (after 40 minute wait) on the phone with Cricket yesterday to close my Cricket account for the ported number and was assured that it was done and the number would be released. Indeed when I checked the account on-line a little later my ported phone number and it account info had been removed from the account. Unfortunately, this morning the account is showing my phone (which has been successfully ported to Mint and is working with that service) as being active on Cricket and still being billed. I just got off the phone with Mint tech support who were good enough to resubmit the
I just transferred to Cricket and when I go to create an account it will not allow me to finish the process. I can enter my phone number, create a username, and receive a temporary password via SMS. But once I get to creating the actual password it says it is invalid/doesn’t meet requirements, even though it does and all of the check marks show on the requirements. I’ve contacted customer service and they told me to try again in 24 hours, which I have now done and it is still giving me the same issue. I have tried on a desktop and mobile device as well as various passwords, but nothing seems to work.
I got this email from Cricket Wireless:Hi there! We are giveaway a brand new iPhone 12! You can take part today! Go here ~~ www.winner-zone.com -- and complete a simple sign up for a chance to a win iPhone 12 Pro. Well, good luck!Is this legit?I can't sign in, chat is dysfunctional, hope this works
I’ve been trying to upgrade my phone using the same AMEX i’ve been paying my bill with. Comes up with this:“ErrorWe're having trouble processing your order with the information you entered. Please update below.Please update your address to match the billing address for your credit card. To do so, scroll up to Customer Info and select Edit. Then update your Shipping/Billing Address.’’Addresses match. Down to the dot after Trl.My CC has about thirty $1.00 (holds) from Cricket Wireless. i’m embarrassed i’ve wasted so much time with this.
Someone Mistakenly Tried to Port My Number Into Cricket, How Can I Get Them to Cancel The Pending Port Request?
I am a Ting Mobile customer on the Sprint Network. According to Sprint customer support, someone on May 2nd tried to port my number into Cricket Wireless. I did not authorize this, and I was completely unaware of this. I suspect that a person tried to port some other number into Cricket Wireless, but made a typo while entering the phone number. Now, I am unable to change from a Sprint SIM card to a T-Mobile SIM card, because there is a “pending port already in progress.” According to Ting customer support, they are unable to cancel the port request. They say that it must be cancelled by Cricket. However, when I call into Cricket, they tell me that I am unable to cancel the port request because I cannot provide the authorization of the account that requested it. I don’t have an account with Cricket, and I have no idea who tried to port my number into Cricket, so I can’t give any authorization info. But, I’m the one who owns the number, and I am able to call in to customer support using
My monthly bill to be paid today was $157 I was charged that plus another $157 so a total of $322 and when I call customer service they said they did not do refunds that I would have to call my bank and my bank said that I would have to call back when the payment was posted when I call back to cricket and ask for more information they were rude and hateful all I want is the extra $150 that was charged to my debit card back to be put back on my debit card
I’ve been a cricket customer for over 10 years.I have 5 lines on my plan. Just recently I had lost my iPhone went to the cricket store went through the insurance process got me a new phone. Some how cricket instead of marking my phone as lost or stolen they marked my wife’s phone as lost or stolen. They turned my wifes phone off I’ve called cricket numerous times they will turn it back on then about 30 minutes later right back off . They have told me asurion is the one that marked it lost or stolen and asurion tells me cricket does. I don’t care who does I want it fixed I shouldn’t have to keep calling both companies they should work it out between them. This has been going on for almost a dang month now. My wife needs her phone hell the school tried to call her to tell her our kids was getting out early do to ice and couldn’t reach her on top of that she slid off the road on the way home and couldn’t call me for help luckily I’ve got a suspicion about things like that and went to look
Recently our towers were down, Cricket told us to call when they were up for a credit. I called this morning to ask. They told me the tower wasn’t ready yet, so I asked the lady on the phone should I just make my payment and wait for credit later and she said yes. I told her I have automatic payment set up should I just let it process or go ahead and make it. She said go ahead and make it, I asked her if it would still automatically come out and she said NO. So I made the payment. A few mins later the automatic payment came out as well. I called Cricket because both payments are still pending and I was at my bank when I called. The bank said all Cricket has to do is drop one of the payments and it won’t process. Cricket told me they can’t and won’t refund the payment that it will just be a credit on my next months bill. I explained to them that it was their fault because of the information I was given by their agent, and that I lived from paycheck to paycheck and have other b
I called the auto service to make a payment and to set up my auto pay. Once I made my payment I went back thru the prompts to set up my autopay. The system took out another payment. I tried to call customer service to get the payment reverse and the rep advise me to contact my bank which will charge me 40 dollars. After asking to speak to a supervisor he transfer me the social security phone line. Im furious I was already on hold for 10 mins waiting on a rep and then the rep I get dont wanna do his job. I truly hate cricket. I will be canceling 1 of my lines and transfer it out today and do the same with the other 1 later this year. I pay ontime every month and refuse to keep paying for poor customer service.
Today Cricket suspended my account for being 1 day late on a $10 charge. My autopay did not update to reflect the change, nor was I notified that I had a $10 balance. I run a business and my husband needs to be able to call his work. I need reliable service. I will be switching carriers as soon as I find one.
Hi! So I have a question about my billing amount. My total bill is originally $65 a month. I'm on the benefit program which is supposed to take $30 off my bill which would leave my bill at $35 total. But when I logged into my account to pay my bill, i noticed i have a $30 credit as well from last month. So basic math means i should only be paying $5 this month right? But somehow the website says that i owe the full $35 right now. I'm confused and I cant get a representative on the phone to explain to me why my credit isn't being applied! And I cant chat with a representative either!! I'm confused as to why I'm being overcharged if I over paid last month...help please!!!
Set up bridge pay before my due date. Made first payment with customer service, then I made the second payment in the store before the end of the bridge pay period. After the second payment was made the employee at the said and showed me that I owed $0.00 until June 17, 2022. But now my account has been suspended. Why is my account suspended when it said on my account in-store that I don't have to make another payment until my next due date, but y'all still suspended my account anyways?????????????
8/31 I bought 5 service payment cards from Target. They worked well and I was satisfied so I purchased another eight on 9/6 and tried to use them.It did not work. When I put in the information, it kept showing error message "Looks like your card information is incorrect. Please double-check it and try again." Tried 2 of 8 service payment cards not working at all.3-way conference call with Cricket Customer Service and (Service payment card balance check) 1-855-302-1721, was confirmed that the full balance $55 is on the card, but Cricket is not able to process. Because I had enough balance to cover the month, I waited for a month to try again.Now it's 10/4, I contacted Cricket Online Chat Support.First customer rep was bullsheetting me and told me because I tried more than 5 times per day to pay bill so I was declined --- Come on, it did not go thru the first time I tried...Then he came up with another bullsheet, saying because my fund balance is too high. I asked him to point me a
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