Cricket auto deducts their $35 every month on the 11th. I am told that my plan restarts is on the 13th of every month. The 2 days of data throttling is the issue.I have an appointment with the consumer division at our State Attorney Generals office to review the 2 days and file an investigation if possible. It the 2 day lag between paying and service redtorment normal to you? Thanks
I increased the data level on my plan mid-month and set changes to occur at the end of the billing cycle. I specifically remember turning auto pay back on at that time. When I woke up this morning my account had been suspended. I was coached to make a phone payment (with a $3.00 fee). I did so, then checked the MyCricket app and saw that auto pay is still on with a due date of the 27th of May. Am I going to get double charged? Why didn't auto pay work this month? Can I get a refund for the phone payment fee?
I have a password on my phone (not a pin or pattern). Is there a way to get this reset so that I don't loose all of my data? I have tried my google account and it will ring my phone but doesn't seem to do anything to the password change. I appreciate any help with this
I have tried to understand my billing cycle and failed. Cricket deducts my $35 payment on the 11th of each month and claims my service date is the 13th. I have an appointment at the consumer division with our State Attorney General’s office to review this and file a formal complaint. Does everyone pay 2 days prior? Thanks
I have had cricket since December '09 and I bought an S9 along with the sim card. I wanted to have it unlocked so I could use it while traveling but,1)There's no intl roaming in London2)The phone is locked to cricketSo I spoke to the customer services and I was told that I need to be paying for an active service for 6 months (which is fair), but I just found out that despite having paid since Dec '18, I still have 177 days (half a year) left to unlock it. I occasionally put my sim onto my older phone and that seems to be the issue (according to cricket).Is there any sensible rep from the company who can sort out my issue?
It's LAME that you don't total up each month's data usage, and make that available for us to see!Instead, you show EACH DAY'S DATA USAGE for up to a month at a time.This applies both to computer access and the myCricket app via a phone!So, if we want to see what we're using a month, we are forced to manually total it ourselves?Could it be that you fear that we might realize we don't need the data amount we are already paying for, and therefore would switch to a lesser (cheaper) plan?
Yes I know the requirements. An I have an unlimited plan for both. I have screenshots of the requirements with the parts the apply to my contract highlighted. But I turns out cricket wireless don't have an email address I can an find to submit to avoid arguing with customer support. Also the the 3.1 plus...... should go back to a beta version it's nice phone lots of glitches an bugs tho constantly having to restart stop at force stop apps and restart them. An my assistant only works if she wants to. She responds vocally 1in10 times the other 9 time I have to look to she if she listening. An I should be comped for haveing to back the the store a day later to get my hot spot activate. umm yeah I told the girl I would be needed the hot spot so y didn't she add it.... Cuz she was to busy talking to other employees than listening to customers. When I went an told them I wasn't happy that she didn't add the hot spot she gave me 47 excuses how it was my fault. well shilt sorry I was so nice y
I've been trying to order a SIM card, but due to a persistent issue with my billing/shipping address, I am stuck. When I try to fill out my information, I receive an error message saying the street address I gave does not match my city, state, and ZIP code... I have double checked the address for my credit card and tried several times to enter the correct address on the cricket website. Still doesn't work.???
I am ready to switch carrier because a representative of the cricket voice support team lied to me about price plans and tried to take advantage of the autopay I had set on the account (I will call him rep 1). I was unaware of the whole situation until another representative (rep 2) contacted me about my feedback on a survey I filled about the call which was good feedback towards rep 1 (since I didn’t know I was lied to) and bad towards the service itself because of the uncompetitive pricing. When rep 2 contacted me about this feedback and told me how I am paying $150 a month which is not what I agreed to I told her maybe she’s missing something on the account cause not only did me and rep 1 agree on $130 a month but he also charged me $30 for a switch from my original $100 a month plan I was paying. Rep 2 told me that rep 1 applied a one time discount to give me that pricing and my autopay is set to take out $150 for the next cycle. I told her I was lied to and someone should be able
On Tuesday evening, March 12, I ordered a phone upgrade for my wife's phone. After concluding the payment and getting the receipt, Cricket confirmed that the phone would be shipped the next day and would arrive on March 14. My credit card provider notified me that my charge had been posted. On Wednesday I never received a tracking number but waited patiently. On the day of promised delivery, I still had no tracking information, so I went to the Cricket site to the "Track my order" page, where it said my order was still being processed. I waited. The next moring I got an email saying my order had been "delayed", yet the tracking page had not changed, that my order was still being processed. I then began the horrific process of trying to contact someone who could look up my order and give me some explanation of why there was a delay. Instead, I was blocked by a "chat" service that did not understand a single question I asked and only offere
This morning I had the pleasure of waking up to a deactivated account, which is even better since I just moved and have no land lines and no available internet at this point (but that is an issue that I have with another company *cough* Centurylink * Cough* even though the previous owners had service...).Yesterday I activated the hotspot feature and the app did so telling me "no payment due" and only allowed selection of activation "today" (the 13th), and didn't allow me to select next billing cycle (which was starting the 14th. I figured it was all good, since the app allowed me to activate and didn't require payment that it was going to be handled through the autopay billing which I have never had any issues with. But as previously stated, we woke up to no service and never received any notification of payment due or notice of deactivation, and had no choice but to pay $10 to reactivate service... I have never been more upset about $10 since I was 5 years old! Terms like
Phone service on HTC Desire 510 (Android 4.4.2) was fine as of Wed 27 Feb 19 432pm. Phone rang, went to voicemail, I checked voicemail, and sucessfully dialed out, left voicemail.754pm recvd vmail notification, tried to retrieve, dialer immediately terminated the attempt. This is still happening as of 310pm Thurs 28 Feb.All other functions work perfectly! I can send/recv SMS, access the web, stream video WITH NO SLOWDOWN OR STUTTERING!BUT the PHONE WON'T DIAL OR RECEIVE CALLS OR VOICEMAIL!Calling in only rarely gets to my vmail greeting, mostly getting 'customer not available' vmsg.Since visiting 2 Cricket shops, my phone still doesn't work, and I am typing this to this forum on that very phone.
I Found a Cricket dealership in San Diego on Ebay saying that can do wholesale. Unfortunately after a week, they told me that they can not provide me more service because they did not get any commission!! I am just a customer, how do I need to responsible for that?
Cricket needs to improve customer service by offering executive customer relations and/or online access to corporate executives. The current customer service is a black and tackle structure to keep customers away from solving real issues. The offshoring doesnt help customers make Cricket a better company.Customer Service: The customer service number support (611) needs to be revised to support customers with better answers. The offshoring of this support to the Philippines and Latin America doesn’t help customers. The poor representatives on the phone have no access to proper resources to resolve customer issues. Executive Customer Relations: There seems to be no executive customer relations or method to reach the corporate office with suggestions. I'm totally surprised AT&T, a company known for excellent customer service allows this to occur.
I’m in a 5 line plan now. Since I will leave the U.S. very soon, I no longer need this phone number. So I want to remove my line out.I can’t operate online directly through our plan account (there is only add line option). Also, I can’t find a way to get customer support from real person. The contact phone number (611) is just predefined recording. The online chat is just a robot repeating totally same things. How can I get customer support that’s really helpful???????
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