I tried 3 times to order online I called my credit card company and Cricket Wireless each time to make sure that my information was completely correct and matching and it was so after a week and a half for trying to switch to Cricket Wireless I was finally told by a customer care representative to go down to the wireless Cricket Wireless store and have the store manager call customer representative and they would waive the activation fee of $25 so that I still got the same promo deal is if I would have ordered and activated it online because it wasn't my fault that their website couldn't verify my information even though the credit card company was right on the phone telling them that everything matched and it was all good... So tell me why I still got charged activation fee $25 and basically got screwed out of my promo deal and now crickets telling me that they won't credit my account $25 or upgrade my plan and pay the $14 difference I mean what was the point in switching really? It o
Hello,This issue is quite frustrating. I am paid up on my service and I have plenty of data, yet I am unable to RECIEVE text messages. I have had a lot of communication snafus because I was under the impression that people were not texting me as scheduled, when in reality they have done so, but those messages never reached my phone.How can this issue be resolved as quickly as possible so that I do not have to switch providers?
I received notifications for account change even if i changed cellphone and results in IMEI change. All people in my plan will receive this anoying message because i change my cellphone from iphone to huawei and vice verse.Is there an option to turn off this notification only?
My idiot brother sat on my phone and busted it to the point where the screen doesn't even respond, so I can't unlock it nor even call anyone...making customer support nonviable atm. I need a new phone ASAP because I have several job apps I just put in today, and they all have my dead phone's number on them. How the hell do I cancel my account, and how soon could I transfer its number to a new device?
Can someone please tell me why there has been no cell service in my neighborhood 89102 for a week now and my provider does not even know a tower has been damaged and no one in my neighborhood has service and my many attempts to use online support is going nowhere...they don't even see that there Is problem with the damaged tower/
This company does nothing but lie about their service. First my phone just turns setting on by itself, ive got two write ups at work because my volume will just turn on by itself. Second I was suppose to get a free phone but the agent messed up and which i had to get a new number, and pay for my phone. EVEN WITH THE STORE MANAGEER SAYING YES WE MESSED UP, you guys cant credit my account because there isnt one. Also the manager said it to customer service. I have an eye witness top this. Looks like this company is doing fraud things.
I have the unlimited plan for 2 phones, but the second phone on the account has not been able to make or receive calls or texts for over a month now! i called, and chatted with agents last week and these folks DID NOT FIX a thing and had the nerve to send me a survey! I am expecting the dang on service to be fixed and on top of that you all are STILL expecting a dang near 100.00 payment from me next month, beware they will take your money for products THAT DO NOT WORK
Buenas no he podido crear una cuenta por q ya no estoy activo con ustedes y tampoco he podido desbloquear mi zte por qno puedo seguir con sus pasos en crear cuenta y seguir con los pasos y tampoco e tenido una pregunta secreta como puedo desbloquear mi telefono gracias muy amable por su pronta respuesta Google Translation: Good I have not been able to create an account because I am not active with you and I have not been able to unlock my zte because I can not continue with your steps in creating account and follow the steps and I have not had a secret question as I can unlock my phone thanks very kind for your quick response
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