Account Questions

1120 Topics

V
Vakowi73Extra
posted in Billing & Payments

Data

My bill is due today. I paid my bill last night..why is a data warning popping up this morning.

1
Grod_Cricket
5 years ago
R
RelyeaExtra
posted in Billing & Payments

Billing

My payment was less than 24hrs late and I was charged a $5 reactivation fee. I am done with cricket.

1
BillyM_Cricket
4 years ago
0
09804906aPaparazzi
asked in Billing & Payments

Anyone else experiencing gross i competence from Cricket?

 Is this company more tone deaf and incompetent than AT&T?

1
M
2 months ago
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Lmiranda6Extra
posted in General Account / Profile

3 weeks trying to place my order and no one has a solution so far

I am a current sprint customer. I want to bring my phone numbers to cricket to save some money, but i can not get the promotion of 2 iphones for $49 each (on the 60 month plan) because the system is incorrectly assuming that i already use the promotion. I have not use the promotion! I place and order for one iphone6 and one iphone7 online 3 weeks ago no problem. Within an hour of placing the order i canceled it because my daughter wanted an Iphone 7 instead of the iphone six as i have just ordered. So I cancel the order withing the hour of placing it. And I am unable to re do the order since. I have gone to the chat multiple times. I have called many times. Always explaining that i have not used the promo. I have not received anything. it is just the buffer of the system that needs to be cleared. but I get no help. Everyone i chat to with or call says the same. I cancel the porting or did something to fix it and you should tried again in an hour. But i try and still the same. I cr

1
U
3 years ago
S
SuzaneIllacExtra
asked in General Account / Profile

Sign-In Issues Persist Across Platforms

Hey,Despite switching browsers and attempting the MyCricket app, I'm unable to sign in. This issue persists across platforms, hindering access to my account despite multiple attempts.Thanks in advanceEhallpass

1
ChristopherS
9 days ago
C
CaseybrookExtra
asked in Billing & Payments

Bridge pay says i am not eligible?

When I call in do do bridge pay why is it telling me I am not eligible? I have never had this happen to me ? Please help before my service is suspended 

1
ChristopherS
2 days ago
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Mholt1970Extra
posted in General Account / Profile

Poor customer service

I placed an order for a new service with Cricket. The add says next business free delivery. I have spent over 3 hours with their uneducated customer service and I still have not received my phone nor have I received any tracking number. This is not a good way to start a new business relationship. I am about ready to cancel my order. At this point I cannot say that I have had a good experience nor can I say that I would recommend their service. What I can say is BUYER BEWARE!!!

1
Julie_Cricket
3 years ago
P
Passheaven9Extra
asked in General Account / Profile

what to do

I just received a replacement phone 9 days ago an this replacement is worse than the one I had. CONSTANT FREEZE.... Data EXTREMELY slow or just NOT working?!?!?!

1
J
1 year ago
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mrmuseExtra
posted in General Account / Profile

Why can't I get support to respond on Facebook?

1
Grod_Cricket
5 years ago
B
BhambriRohunuPaparazzi
asked in Billing & Payments

Autopay card update issue resolution?

Despite multiple attempts to update my expiring autopay card with various alternatives, including virtual cards from the same bank and a Discover card, I continuously encounter the frustrating "Looks like your card information is incorrect" message, although these cards function flawlessly elsewhere. Exhausting 30 minutes on the phone with unhelpful support only led to the unconvincing conclusion that the issue lies with my card. Even my bank has confirmed the absence of any rejected charges. How can I effectively resolve this exasperating issue?

1
ChristopherS
29 days ago
H
HollyMaciasExtra
posted in Billing & Payments

Why was my upgrade so much

Why was my up grade so much? My phone had a ban or something so i go in for the 40 phone walk oit owing 100.25? Why was it so much?

1
BillyM_Cricket
5 years ago
J
Joe54Extra
asked in General Account / Profile

Store Accessing My account without me being there

I was at work today when I get a text that changes were made to my account and I contacted Chat and they gave me the store Number to contact IT was 5114 Wrightsboro Rd, Grovetown Ga 30813.  Upon calling to let them know my account was accessed without me being there I was told I was lying. When In fact I am not. They did not have my Valid ID nor me in the store they used a fake ID expiration date to access my account and I will not stand for this.  Who else can I contact about this Store this is not the first time this has happened 

1
C
18 days ago
K
KarenExtra
posted in General Account / Profile

Bill Pay

Here's my question. Why the he*l are you now charging $3. for paying our phone bill through the automated phone system?!?! I find that to be a whole lot of BULLCRAP!!

1
Grod_Cricket
4 years ago
B
Burnsracing8511Extra
posted in General Account / Profile

help me

All phones on my account lost service and account information was changed to a person named Lisa Parker. Because phone was hacked they got other info off my phone and used my PayPal account to make purchases that I am working on to have that revoked. I had to get a new account and all new numbers. How do I go about getting this fixed

1
C
1 month ago
M
mjharley25Extra
posted in Billing & Payments

Not. Veteran Friendly

The Cricket Wireless manager in Ada, Oklahoma refused to assist me in honoring my disabled veteran state tax exemption card which is a violation of state law.  I have reported the incident to the Oklahoma Tax Commission.  I am changing carriers.  Veterans take your business to companies that appreciate our service.

2
S
3 years ago
M
Muriel04Extra
posted in Billing & Payments

Error payment

Is anyone from the Virgin Islands having a problem making payments to Cricket using a USVI Visa zip code? 

1
BillyM_Cricket
4 years ago
P
pburt777Paparazzi
posted in General Account / Profile

CUSTOMER APPRECIATION

I've been with Cricket for 20 years. One thing I fail to see is any customer appreciation for those who have been customers for a while. As an example, you can buy a phone for .0 if you bring your number to Cricket but if you want to upgrade it's 149. I think that should totally be the other way around. I have paid thousands to Cricket over the years and the least they can do is give me a good phone at .0 cost to me. The excuse I always hear from them is that I still get the phone cheaper than if I bought it somewhere else. So? Big deal. Then offer that to a NEW customer and reward the customers you've had for a while. I think that sucks and I feel I am always getting the short end of the stick with this company. So, why do I stay? Because I can.

1
C
3 years ago
V
vmckeonExtra
posted in Billing & Payments

Autopay date not reflected in app

Hello. I've been a customer for a few months now, and every month I get different dates depending on where I'm looking. For example: my current autopay dates are 08/30 according to the text message reminder, 08/31 according to the myCricket app, and 09/01 according to the phone system. When I spoke to a representative, she pointed out that autopay charges a day before the due date, but the app says both "Due Date: Aug 31" AND "We'll automatically charge your credit card or debit card on Aug 31" - which is pretty clearly saying that's when I'll be charged!If the app can reflect my correct payment amount based on autopay, it should also show the correct date on which I'll be charged. This is ridiculous.

1
Julie_Cricket
4 years ago
M
Min3boysExtra
posted in General Account / Profile

Text

Text messages

0
M
4 years ago
M
MTerranaPaparazzi
asked in Billing & Payments

Frustrating

I call wait forever then they act like no one is on the line an hang up then I use app chat an it clearly doesn't understand anythingWhere's the real person help desk that will resolve my issue

1
jdor_Cricket
4 months ago
2
21ernestExtra
posted in Billing & Payments

ernrst

I paid twice on my bill can i get the 2nd one refunded

1
D
5 years ago
S
SherryhalfordExtra
posted in General Account / Profile

My email

I have had hacking an hijacking issues. Settings change by itself, pin changes that I didn't do. The associate at cricket said that he couldn't help me, because I had no email associated with my account. I bought the phone an SIM from there. I set it up in store. How would this be possible?

1
BillyM_Cricket
5 years ago
S
star2007Extra
posted in General Account / Profile

Account password

Can additional phone lines on my account have it's own pass code to access only the information for that particular line?

1
J
5 years ago
M
MegantronExtra
posted in General Account / Profile

Callers receive out of service/invalid number recording when calling me

Certain county numbers when calling me receive a recording saying that check the number they dialed and try again

1
BillyM_Cricket
4 years ago
K
Kirah998Extra
posted in Billing & Payments

In store bill payments with online purchase

If I were to purchase a phone online, would I still be able to pay my phone bill at my local Cricket store, or would I only be able to pay online?

1
Grod_Cricket
4 years ago

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