activating phone issues

  • 4 February 2023
  • 2 replies


I am having trouble activating my new iPhone 14 pro and it tells me the esim is locked why and how do I unlock it how do I activate my phone


Best answer by sarafoster 6 February 2023, 11:23

View original

2 replies

Badge +4

Hello @KRcricket. We are sorry to hear you are having issues activating your device. We can look into this for you. Send us a PM @CricketSupport with details of the issue.

Badge +1

If your iPhone 14 Pro is saying that the eSIM is locked, it means that the eSIM profile provided by your carrier has not been activated or provisioned correctly. To activate your phone, you can follow these steps:

  1. Connect your iPhone to Wi-Fi
  2. Go to the Settings app and tap on "Cellular"
  3. Tap on "Add Cellular Plan"
  4. Follow the on-screen instructions to add your eSIM plan
  5. Restart your iPhone

If these steps do not work, contact your carrier for assistance with activating your eSIM and unlocking your iPhone.   MyAdvocateAurora Health