Cellular update required

  • 25 October 2022
  • 1 reply


My phone (Iphone 7) keeps telling me I have no service when I should have it, My brother (Iphone 6s) still has working data. It says an update is required to use cellular but when I looked how to do that it didn’t work, I was on wifi with a good connection at the time and nothing has worked.


Best answer by jdor_Cricket 26 October 2022, 03:01

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Userlevel 4
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Hey @jlinscheid04 !

You should be able to do any software update via Wi-Fi as that is the preferred method. For an iPhone, you can just go to Settings > General > Software Update.

Our support team would be happy to review this further if needed. You can reach out to @CricketSupport with your wireless number, IMEI of device, and full address where using services for further assistance.