Cricket Locked MY phone.

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I have been pretty happy with Cricket for quite some time.  Lately the service in my neighborhood is poor, to the point of not being able to use my phone.  I have spent hours on the phone with support looking into it and then just requesting an unlock.  This has gone nowhere.  I just spent over an hour on the facebook messenger in which the support person just stopped responding.  Ridiculous.

I am about to compose an email and send it to executives with chat logs and records of poor customer service.

FYI, Cricket Executive email addresses can be found here: