I have been a Cricket customer for over a year...
I bought a new iphone XS at Best Buy with no sim card and no cell service contract, was told it will work with all providers. I removed the sim card (Cricket) from my old device, installed in my new phone and powered up, it worked immediately. About a month later I tried to switch service to Verizon who told me phone was compatible. Tried their sim card and doesn't work because Cricket locked my phone. Yes, MY PHONE, that I paid for in full. I have not been able to get Cricket to unlock my phone. I had to pay for another months service Or lose my number and still have a locked phone.
What gives a "bring your device, pay as you go" company the right to lock my phone? I have spoken with Cricket support every day to get this resolved to no avail. They keep promising to call me back, still waiting.
Verizon charged me for sim card and first months service before they would try the sim card. They told me when I asked for refund that this was a non-refundable purchase.
Cricket needs to get their act together. I have a $1,000.00 door stop that is too thin to even work as a door stop. I am being held for ransom at Cricket because I don't want to lose my number. Of course if I go past the cut off date, I will lose the ability to access Cricket support.
What am I supposed to do at this point? NOT A HAPPY CUSTOMER!
Best answer by Marlena_CricketView original
We would like to look into this further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or twitter (@cricketsupport) with the details of your issue.
I do not have Facebook or Twitter. Can I contact you by email?
I've had cricket unlimited data/talk/text plan on the same LG phone and same SIM card for the past two years. Plan is always paid each month on autopay & never late.
I ordered a brand new Samsung Galaxy S10+ 128gb factory unlocked phone directly from Samsung. Waited a few days before I put my old SIM card into the S10+ phone. Cricket has locked it.
Of course now that it has already happened to me, I'm discovering it is something that happens to Cricket customers frequently. I could have avoided it, had I known. It never occurred to me they were capable of doing it remotely.
Also AIO (cricket wireless) wrote over my OTA software update capabilities with some AIO constipated version. I now am no longer able to receive those ota android security updates directly like I did the first two days I had the phone.
this is fixed by doing a master reset on the iphone with the Verizon sim card in it. make sure do back up your data before doing the reset.
SIM Free phones are activated using the "Reseller Flex Policy", so it will lock to the first carrier activated. It should however be unlocked by cricket if you contact them.
Yes, Cricket FINALLY unlocked my phone (remotely).
I am only responding now because when I reported to Cricket that my phone was locked, they did not immediately unlock it. I was in danger of losing my account, phone number, and any support from Cricket. I was forced into paying for another month of service. Now at the end of that month, I was able to secure a different provider with my "now unlocked" phone.
Still not happy for all the confusion with Cricket. I still cannot believe they can lock a phone and then delay unlocking it. This should not even be legal, it's NOT THEIR PHONE.
This cost me over $80 because of this fiasco. Obviously wont be a Cricket customer again.
Cricket: What is your IMEI number? Then proceeded to ask unnecessary questions.
This was annoying, and made it blatantly OBVIOUS the person in charge of helping me solve my issue had never taken the time to read my FB post about my issue!! Tell me. Why even respond? The first clue they didn't read it: CSR asks me, "Where did you purchase the phone?"
This CSR continues this pattern of not reading the already included pertinent information throughout our entire line of communication to follow. This is the single most prevalent and frustrating issue with EVERY customer service experience. It isn't just this CSR, and it isn't just Cricket's customer service.
Cricket FBmessenger: CSR included instructions to look up IMEI. CSR was apologetic on behalf of Cricket. Mentioned something about troubleshooting techniques. CSR concluded msg with Cricket may contact Samsung???
Me FB messenger: Reiterated my Galaxy S10 Plus was a brand-new, paid-for, "factory unlocked" phone. Reminded CSR it was Cricket who locked it, not Samsung.
Cricket FBmessenger: No explanation about the code. Just we've contacted Samsung with your imei number for the unlock code.
Me FB messenger: What is the status (This is 5 days later) of that unlock code from Samsung? Why does this unlock code need to come from Samsung and not Cricket when cricket locked the phone?
Cricket FB messenger: No explanation. Just "the unlock code is 00000000." That's really the code, too. The code really IS just 7 or 8 zeros!!
What a waste of my friggin time.
I probably could have Googled my unlock code light years faster than it took Cricket, and I STILL
am not back to original, full-working functionality. My phone is not back to it's original state like was before Cricket somehow rewrote/wrote over the Samsung software version of my phone with their Cricket version. The original way my phone received new software updates is gone, and I don't know how to get it back.
Even if I factory reset it, I still have to have a mobile carrier. I'm not sure a factory reset would even fix this. What the hell did you do to my 1000 dollar phone, Cricket?! I want it back to the way it was before Cricket remotely f***ed it up without my permission, (CAUSE I WOULD'VE SAID, 'NO!') and I'm super sad and bummed about the whole situation.
I'm bitter about this. I'll never feel the same way I did about Cricket because they never fixed it satisfactorily in my eyes. Before this, I absolutely loved having Cricket as our family's mobile so much.
Follow your own advice, " Do your research". Just because it didn't happen to you doesn't mean it doesn't happen. I found out it does happen and it is normal. If you read all of this thread you would know that. I didn't like that Cricket knows this happens and then drags their feet correcting the situation thereby getting another months payment out of me.
Next time you decide to weigh in on a subject you know nothing about, you may want to rethink your plan and just keep quiet.
"SIM Free phones are activated using the "Reseller Flex Policy", so it will lock to the first carrier activated."
No one will tell you this when you buy your phone, you only find out if you try to change providers. A very sneaky, underhanded policy that should not be legal but it continues to happen.
@Pissedoff2020_ & welcome to the Community Forum! All of our devices are locked to our network until you've had at least 6 months of active paid service on our network with the device. Unlock policies are a typical practice of most wireless carriers. You can view our complete Device Unlock Policy here: https://www.cricketwireless.com/legal-info/device-unlock-policy.html
Hi, i recently bought an LG stylo 5 off of eBay. It turns out the phone is a cricket phone and it is locked. I cannot reach the seller, and therefore lack the required information to go about getting my phone unlocked. I have no idea how long it has been active with cricket, if it was a fraudulent account associated with the phone or if it was stolen. What available option is there for me to fix this problem? It is extremely inconvenient that i purchased a phone and it is impossible to use or unlock simply because it is a cricket phone and cricket is extra strict about their unlock policies.
This is one of the most common problem user faces. I was having the same issue, so in order to resolve it, just follow the mentioned steps (it worked for me) 1. Un-install the app 2. Delete the cache and other files of the apps (do it via file manager) 3. Restart your phone 4. Re install the app and the issue will be fixed. Do let me know if you are having problem performing get-tubemate.in the steps which I have mentioned above or if the problem is still there. Would love to help! Regards, get-mobdro.com
That is a lie Cricket! You got my account locked now and I’ve had service for more than 6 months. So unlock my phone!
I'm facing the exact same issue! In January they told me they were required to lock my unlocked phone for 6 months due to their "policy." They assured me this same policy was held by all providers. Now we're in August. They are telling me that they can't unlock it, because it was an unlocked phone, and they never locked the phone. I'm losing my mind!!!! We've called the FCC. This company is crooked.