Defective product

  • 21 September 2021
  • 1 reply

Badge +1

Purchased a new IPhone fast charger Saturday. It was defective, and I returned 2 business days later. They refused to exchange, or refund cost. I also purchased a new IPhone 12, through Progressive. I charged my bank card for charger and phone case. Then I discover they also added the phone charger and cover to my Progressive loan. These people are very untrustworthy. I filed a complaint with State Attorney Generals office. 

1 reply

Userlevel 4
Badge +4

Hi @jumamacruma 

We’re sorry to hear about your experience. We would like to look into this issue further for you. Please reach out to our support team on Facebook ( or Twitter (@cricketsupport) with the details of your issue, wireless number, and full name on the account for further assistance.