• 26 January 2023
  • 3 replies

Badge +1
good evening, they sold me a good iphone 11 pro max but I can't install a sim card because I don't get a signal, I can't locate the original owner to request the release, how can I release it without the original owner

Best answer by Marlena_Cricket 30 January 2023, 21:01

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3 replies

Userlevel 2
Badge +4

A device can be unlocked, once the requirements below are met:

1. The device you want to unlock has been active for at least six months of paid service on that device.

2. The device is designed for use on and is locked to Cricket's network.

3. The device has not been reported lost or stolen.

4. The device is not associated with a fraudulent account. 


If the device has met the requirements above, it may be unlocked through the myCricket app. 

Badge +1

Can you help me with the steps? Since it does not allow me to enter

Userlevel 3
Badge +5

Hi @MIGUEL HERNANDEZ and welcome to the Community Forum! Unfortunately, we are unable to assist you with your unlock request if you cannot verify the Cricket account information associated with the phone. We recommend trying to unlock the device in the myCricket app. You do not have to log into the app, but you will need to be connected to an active WiFi network in order to complete the unlock process. Please review our Device Unlock Policy here: