Hearing impaired customer

  • 20 March 2023
  • 1 reply


How do I reach text Cricket customer service Person?

I need number blocked from calling me and leaving voice message which blocks anyone else I WANT to reach from returning call. Visual Voicemail doesnt update for a day or more.

I want stalker removed from my account . This is single account holder. I want number blocked from being added to any group chat. I dont have Twitter or Facebook. Cricket has to follow ADA guidelines and VAWA. Anybody can call withSSN and info and change account info now adays. Cricket do better. When a customer walks into your store they should be helped not wait a hour so worker calls Cricket help line(  and notices something wrong with settings, imei, etc ) try to charge for esim card or new sim card when your updates are not working.  I was lied to . Illegal sim was added  and I want it fixed . Cricket worker doesnt know what barring or call forward is? Well Google it like I did. I asked repeatly to have ALL extra options blocked . Also why isn't call defense working? Unknown , phished calls should be blocked.  Where is TTY relay number? 

I should not have 2 sims on my line. How does Cricket give my info (account) to stranger not on account and NO permission from me. I never signed my rights to safety OR privacy away. Remove any other line or name from my account.


Best answer by Marlena_Cricket 20 March 2023, 20:12

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Hi @tnicole and welcome to the Community Forum. We’d be happy to assist you on this platform today. Please send us a PM (private message) to @CricketSupport and include the name on your account, your wireless number, and a brief description of your issue. Cricket Customer Support can also take TRS calls. You can contact them between the hours of 9 am to 9 pm ET, Mon. - Sat. by dialing 1-800-CRICKET (274-2538) or 611 from your phone.