How can I unlock my phone while I’m in Spain?

  • 15 September 2021
  • 2 replies


I have a huge problem.

I’m currently in Spain, and I cannot use a temporary SIM card because my iPhone is still locked to Cricket—even though I have had this phone for over two years. Furthermore, I can’t even unlock it because the app has not been letting me log-in since I’ve arrived in Spain. The error message simply tells me to call customer support.

But I can’t call customer support because, again, I don’t have any service. 

I feel checkmated by Cricket. 

Please help me unlock my phone so I can use a temporary SIM Card.

2 replies

Userlevel 3
Badge +1

Hi @Luisinspain 

Our support team would be happy to assist with this. Please reach out to our support team on Facebook ( or Twitter (@cricketsupport) with the details of your request, wireless number, IMEI of device, and name on the account. They will check that the device is eligible for unlock, and provide further assistance.


Unlock Policy


Because carriers are more open to unlocking out-of-contract phonesand you know the phone isn't stolen, this is a great way to get a newer phone to use abroad.