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Hello. I have an iPhone 7Plus and ported my number to Cricket last week. I am now not receiving original or reply text messages from people. Some are iPhone users and some are Android users, there is no rhyme or reason to it. I’ve tried Cricket support 3x and they have no clue what to do to fix the problem.Full factory resets, replacement SIM, reset Network Settings, brand new iPhone SE…nothing works. This issue is somehow tied to my phone number.I have found several posts online where AT&T users experiencing the exact same problem complained to AT&T upper management and somehow their issue was resolved in 2-3 days. Does Cricket have that level of support?
I want to post this on my own thread just in case someone has a solution. Switched an iPhone 11 pro max from ATT to Cricket. The same day and ever since, the battery drains so fast during texting.I can listen to a book all day, but with frequent texting the battery will be from full charge to near dead in 4 To 6 hours. Prior to switching, battery life was about a day and a half with normal use. This makes no sense to me but it’s hard to me to believe coincidence. Any ideas?
They need to get it together. First I purchased two iPhones and a stylo 6 for my youngest son. I added insurance on both iPhones. When I checked my app they added insurance on 1 iPhone and the stylo. SMH. So one $600 phone unprotected. But a $100 phone is. Then I’ve called 3 different times in the last week over the bill. Not only have they not solved my issue. But they’ve all hung up on me. Which is very unprofessional and rude
Today I changed my $55 core plan to $60 plan which includes 5G and internet speeds higher than 8mbps.for some reason I can’t make 5G work on my phone. I have an iPhone 12 Pro Max which I bought unlocked at apple.I know my plan has changed because i can see higher internet speeds and hotspot enabled. But I can’t choose 5G as preferred network. All the options I have is 4G and LTE. I’ve followed directions from different agents at the tech support with no success. I reset network settings several times, I updated iOS to the latest version, they made some changes on the line as well, I gave them IMEI number, and also installed my SIM card in another iPhone 12 Pro Max unlocked but Still no 5G, only LTEany help would be appreciated
This customer service representative at the West 117th location Cleveland Ohio, she charge me $10 for a Sim chip that I didn’t need. she was trying to troubleshoot my phone, if you don’t know how to troubleshoot a phone in with the phone and what it needs. Please not charge customers $10 for a Sim chip that they don’t need. I called the district manager and the manager of the store and argued with me and said it’s non refundable.
Hello,I’ve been reading through these forums and noticed a lot of people having issues with Cricket. I’m thinking about getting my iPhones unlocked and switching over…How are iPhone 12’s working with 5G? Anyone receiving delayed texts? Do calls get dropped a lot?Any info is appreciated! I am on T-Mobile now and would hate to regret my decision of unlocking my phones and hating the service just to save $100 on a monthly payment. thank you all
iPhone 11 .Something weird started happening to certain people on my contacts . As of today only , I’ve texted three people . I send them a text , and later they call me and they say “ what’s up , did you call me ? I had a missed call from you ?” At first I was like ok? No but i sent you a text . Happened two more times . I never called them , I sent them a text . So it seems I send a text and on their side they get a notification of a missed call from me . Did I changed something in my phone I was not supposed to ?
I purchase a new iPhone 11 XR from cricket on April 10 and it has now malfunctioned and your customer service told me there was nothing they could do since I couldn’t return it after 6 days. They to me to send it to Apple because it was under their warranty. I also have insurance and they would not allow me to make a claim. I can’t just send my phone off and wait for a return because I am the Director of a domestic violence shelter that runs 24 hours a day and I am on call all the time no exceptions. The woman that waited on my at the Poplar Bluff, Missouri was very rude and not at all understanding. I love my phone service just not your customer service.
I have been a Cricket customer for over a year...I bought a new iphone XS at Best Buy with no sim card and no cell service contract, was told it will work with all providers. I removed the sim card (Cricket) from my old device, installed in my new phone and powered up, it worked immediately. About a month later I tried to switch service to Verizon who told me phone was compatible. Tried their sim card and doesn't work because Cricket locked my phone. Yes, MY PHONE, that I paid for in full. I have not been able to get Cricket to unlock my phone. I had to pay for another months service Or lose my number and still have a locked phone. What gives a "bring your device, pay as you go" company the right to lock my phone? I have spoken with Cricket support every day to get this resolved to no avail. They keep promising to call me back, still waiting.Verizon charged me for sim card and first months service before they would try the sim card. They told me when I asked for refund that this
I am currently a cricket customer with a plan and two phones under the plan. I am planning on getting my wife a new phone for christmas but did not want to upgrade her phone. I wanted to keep her phone and get a brand new phone so she would not know what she was getting. Am i able to just purchase the phone and activate it and wait until christmas so i can just switch out the sims cards once she gets it
Ever since I upgraded to the iPhone XR a couple months ago, my service has been extremely slow. I live in the same area still, so that is not the issue. Sometimes I am unable to do anything online without WiFi, even if my phone is showing I have 2-3 bars of LTE. Anyone else having service issues?
I called three times today to find out why my hotspot was taken off my phone and no one could so I went ahead and paid the fee because I need my hotspot for my school and the bastards never added it. I am pissed beyond belief right now. I am fixing to leave this company.
I switched to Cricket four days ago and I have been unable to send group texts or send pictures to other users since then. I always get the Not Delivered message with the !. Not once has it worked. I am able to receive group texts and pictures, though. iMessage works just fine. Individual SMS texts to Android users are sent just fine and I’m able to receive individual texts and pictures sent from individuals also. I have an iPhone XR running iOS14.4.2. Cellular Data is enabled. MMS Messaging and Group Messaging is enabled as well. I’ve reset network settings and rebooted the phone several times. It’s got to be some sort of setting but I am unable to make any manual changes. I called customer service and after trying to figure it out, they told me that group messaging is not supported. Huh?? Is that for iPhone only because the other two in my group text are Cricket subscribers also but they are using Android devices and they are able to send group texts no problem. He also had me dial *
I'm sentimental and prefer to keep my messages. However they're taking up half the space on my iPhone 12 Mini.Up until recently, Messages were disabled on my iCloud (I'm not sure why). I was under the impression that if I enabled them, that they would be "offloaded" to iCloud and would free up space. I did this a week ago and watched it slowly sync over the next few days. However I'm still sitting at 130gig on the phone.What are my options here? Assuming I want to keep a history of all my messages. Worth noting is I'm technically ok if they aren't on my phone and instead are on iCloud or some other easily-accessed backup.Worth noting is I've already gone through and deleted large attachments (via the feature which lists attachments by size).Thanks in advance.
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