- 406 Topics
- 806 Replies
Hi,I ordered a new iphone 11 (128g, black) at the cricket online shop, but the package was lost at the UPS Access Point. I filed a claim at the UPS website and they said they failed to find my package. I can see that my status changed to ‘claim issued(approved)’ . They said that they will forward the search results to the shipper and I need to contact the shipper for further details if I have any question. Since I have no idea what I am supposed to do next, could you let me know what I should do to get refund or redelivery for my lost package? My tracking number is [Removed private information] and the order number is [Removed private information]. Thanks in advance!
Cricket I have read the post and spoke with your customer service reps and none of you tell the truth! First time the rep said they couldn’t unlock my phones bc of the computer systems which was lie #1. Called back 4 hours later and guess what no ticket was created to have the phone unlocked lie #2. Now 24hrs has gone by and I still haven’t gotten a call with a resolution lie #3. You’ll hold the phones even if you have been with the company for 6 months bc your doing it to me right now which is lie #4. I don’t know if it’ll do me any good but I filed my complaints with the BBB and the FCC. The FCC actually has a category for fraud and theft which is exactly what cricket is doing here. Cricket you don’t have the right to take people’s stuff and hold it.
Having my iPhone 12 taking of blacklist
In January about a brand new iPhone 12 May or June I switch to boost mobile lost my iPhone 12 in the middle of moving found it yesterday change back to Cricket Call to get my iPhone 12 took off blacklist Beings it’s on old account It can’t be done lady at Cricket support told me to go to the store they have a good deals on new phones so there was no help if anybody can tell me how to do this please
Who here keeps 5G turned on?
So I got a iPhone 12 Pro Max this week, and for the first 3 days I left 5G turned on... but then I’ve turned it off.At home I would get 2-4 bars of 5G. And at work about 1-2 bars of 5G.But even when at full speed thinks like music, youtube etc, I don’t notice it any faster than on 5G.So question... who has 5G turned on and who has 4G only?
Apple XS Max Device Unlock
Good evening!I purchased an Apple XS Max outright from Cricket Wireless in February. About 3 weeks into service, my employer offered to move my number to our Verizon corporate account, and cover the cost of my phone service. I saw this as a monthly savings in my pocket, and would stop having to carry two different cell phones, so I jumped at the chance when my service period was over with Cricket. I paid for my device outright and was not enrolled in some sort of plan, so I assumed all was OK.Phone number ported over to Verizon correctly, placed my new Verizon SIM in the XS Max, and was told that the XS Max was locked. Inquired with Cricket support, and was told of the policy of requiring 6 months of service before a device could be unlocked.I thought this was odd as I paid full price for the XS Max outright. I was still told that the phone could not be unlocked, even after I offered to pre-pay for the remaining 5 months of service just so that I could not
Battery health dropping extremely fast
Hello, i bought an iPhone 11 back in November of last year and have been using this phone since then. However my battery health is dropping really fast as it is currently 86% after 5 months. I use my phone for average 8 hours a days and use fast charginh. My friend gas gad his iphone 11 pro for about a year and a half and his health is 84% and his average is 7 hours. Is there a fault in my phone or am i doing something wrong?
returning from abroad
I’ve used Cricket for years in the US and used temporary service (Vodafone) while I’m abroad. But this time I can’t get Cricket back on my phone. It shows T mobile. I drove to 2 stores listed on Cricket’s website - which are closed down. I talked to a bot and then chatted to a nice person who couldn’t help me and said to call Customer Support. At first I was to be transferred to a person, but then my phone was closed down, and no calls go through.
Iphone se special
Shame on you cricket!!! I have been a loyal customer for years and now I was going to add a line and port in a number until i was informed exisitng customers pay $249 For the iphone se but if i was a new customer i could get it for $49. I will be changing providers. That is sorry
Unable to get Cricket iphone Unlocked
I purchased my Iphone through Cricket and have been a customer for over 1 year. I've requested my phone to be unlocked multiple times for almost 2 months and have not been able to get it unlocked. This was supposed to be available to me after 6 months of service. very poor response even though I've lived up to my part of the deal.
Use mp3 files as ringtones on iPhone 7 Plus?
I recently switched to an iPhone, and I was wondering how to download MP3 files to my iPhone 7 Plus. I want to change the phone ringtone according to my favorite song. Thanks for reading the article and look forward to receiving the help from the Iphone community.
MagSafe charging or Lightning charging
What's the best way of charging between the two to make your battery last longer?I bought an iPhone 12 this January coming from a 7 and I was wondering if, aside from charging speed, there is an actual long term benefit in using one charging method instead of the other.I read about people saying magsafe should make it last longer because it operates at 15W instead of the lighting charging at 20W, but it may also decrease the battery life because wireless charging produces quite some heat which causes batteries to degrade faster.I don't really care about "fast charging" so I was considering buying a magsafe charger but only if it proves to be actually helpful.
I purchase a new iPhone 11 XR from cricket on April 10 and it has now malfunctioned and your customer service told me there was nothing they could do since I couldn’t return it after 6 days. They to me to send it to Apple because it was under their warranty. I also have insurance and they would not allow me to make a claim. I can’t just send my phone off and wait for a return because I am the Director of a domestic violence shelter that runs 24 hours a day and I am on call all the time no exceptions. The woman that waited on my at the Poplar Bluff, Missouri was very rude and not at all understanding. I love my phone service just not your customer service.
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