- 350 Topics
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I had cancelled confirmed order for porting 5 number to Cricket due wanting to change type of phone, but now when i resubmit the order i unable to get the Promotion advertised on the website. I am getting error when i place the order. I have talked to 10 different customer agent and they are not able to figure it out.Error message I am getting: Only two phones (6s, 6s plus, 7 and 7 plus) is allowed per household.
I purchased my Iphone through Cricket and have been a customer for over 1 year. I've requested my phone to be unlocked multiple times for almost 2 months and have not been able to get it unlocked. This was supposed to be available to me after 6 months of service. very poor response even though I've lived up to my part of the deal.
When making or receiving call after a few minutes I can hear the person on the other line but they can't hear me. This is very frustrating. I always thought that Iphones are good but am very dissapointed in this one. My husband has a motorola and has no problems on his. We are both on cricket so I don't feel its a network problem. i have the latest updates on my phone. Basically all my expensive phone is good for is texting and internet. was wondering if anyone else is having these problems with the iphone 7 plus? Thanks!
I have been unable to get voicemail set up on my iPhone, even with the assistance of a customer service rep at 611. The message on my system says, "Welcome to the message management system" and asks for the number being called. If I enter my number, it says that it is not a valid number. I have now had my VM rest 3x, turned my phone on and off with each reset and still no luck>>>>PLEASE HELP!
I bought a new iphone 7 plus from cricket in the store on September 2019 and since i got it I noticed that the phone would restart every time the battery charged to97-100 percent and it would do that sometimes and now it does it more often what should I do did i get a faulty phone or was it not new ? They told me it was ..?
About 10 days ago I purchased an unlocked iPhone 11 brand new from Bestbuy because I will be traveling soon to Europe. The purpose of buying the phone unlocked was for the ability to use it freely while I travel. Currently, I have 4 mobile lines with Cricket, which I have been a customer for over a year now. I discovered yesterday Cricket locked the phone to their network. This prevents me now from using my phone for the purpose for which it was purchased. I called Apple to verify the phone was originally indeed unlocked when I purchased it. After 3 long, grueling hours of being on the phone I finally got representative to expedite the issue to the Technical Department of Cricket. The representative told me I would receive and electronic unlock and a notification this was done. I am still waiting for the unlock. Can a moderator or supervisor please assist me here with the issue? How long does it take for the unlock request to complete ? I need my phone. My travels are approaching very
Whats the deal with this?I like the content on AppleTV+ but everytime I use the TV app I have to click all the way to the bottom to finally get to AppleTV+ shows.Even worse is I literally don't use the TV app for anything else except AppleTV+ content. You would think by now the advanced AI would know to put AppleTV+ content on the first row. But no. It buries it waaayyyyyy down the bottom.Even worse a ton of the rows above are for HBO, Netflix, Showtime, ect......stuff I don't even had subscriptions to. Why are they showing me all this crap I don't have access to?
My son has an iPhone 7 Plus and I have a iPhone 7. Both phones are replacement phones due to poor service. Both phones worked flawlessly and almost simultaneously both phones now have service issues just like our iPhone 6’s did. When talking on the phone we can hear everything clear as can be but the person that we are speaking to can not hear us. I have called customer service more than a handful of times to get the run around, I have driven to the actual store that is 14 miles one way from my home to be sold two new SIM cards that did absolutely nothing. Now I’m being told that I need to do another insurance claim and purchase two iPhone 8’s? Any help would be wonderful before I change phone services.
My iPhone 8 is having problems with mobile data. Mainly with iMessage, most of the time my messages will take minutes to send, if at all. I have tried everything: turning on and off cellular data and disabling and enabling LTE. I tried turning iMessage on and off. Resetting network settings. Restarting the phone. I have tried all these multiple times.
I had my Iphone 7 for a while then it Fell into a boot loop so I had to reset it and now it says unable to activate but when i update it on Itunes it says cant pull activation from sim card of some sort i checked my sim card and it is cricket, I dont know if I can get a replacement phone or what?
I got a new phone and it is not blacklisted but after 30 minutes or so the phone keeps getting reported lost/stolen after I try to activate it.I just want to know why it is doing it because all the things that I have read online says the phone is blacklisted when it does that but it is not blacklisted
Couple days ago I switched over to Cricket and brought my own device (iPhone 6s) and transferred my phone number.I activated the SIM card and I'm able to make phone calls, data and single text messages, but I'm not able to send Group Texts. I called the hotline and walked through the usual steps, OS upgrade, Network Reset, re-boot. At the end of the day they couldn't help. With the SIM Card from Cricket I'm not able to see the Carrier Network Configuration option under Settings/Cellular/Carrier Services to update the APN settings manually. They actually should automatically update with the SIM card, but since Group Message are not working I suspect an incorrect configuration. Any help is appreciated
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