- 471 Topics
- 949 Replies
I purchased my iPhone XR unlocked with not sim..put in my cricket SIM card and used my phone. I have recently decided to switch carriers because it picks up better at my home only to find out Cricket has locked my phone!!! How can you lock a phone that wasn’t purchased from cricket??
My son has an iPhone 7 Plus and I have a iPhone 7. Both phones are replacement phones due to poor service. Both phones worked flawlessly and almost simultaneously both phones now have service issues just like our iPhone 6’s did. When talking on the phone we can hear everything clear as can be but the person that we are speaking to can not hear us. I have called customer service more than a handful of times to get the run around, I have driven to the actual store that is 14 miles one way from my home to be sold two new SIM cards that did absolutely nothing. Now I’m being told that I need to do another insurance claim and purchase two iPhone 8’s? Any help would be wonderful before I change phone services.
My iPhone 8 is having problems with mobile data. Mainly with iMessage, most of the time my messages will take minutes to send, if at all. I have tried everything: turning on and off cellular data and disabling and enabling LTE. I tried turning iMessage on and off. Resetting network settings. Restarting the phone. I have tried all these multiple times.
I had my Iphone 7 for a while then it Fell into a boot loop so I had to reset it and now it says unable to activate but when i update it on Itunes it says cant pull activation from sim card of some sort i checked my sim card and it is cricket, I dont know if I can get a replacement phone or what?
Our service has been very hit or miss and we decided to go with another carrier. My phone went through with no issues but my husband’s that he bought is still in the magic six months. We called and they even admitted that our service was only on the good side but the “system” would not allow for an override to the phone lock. We have to turn off the cellular service or use our WiFi to make calls at home. We were not told about the phone lock with purchase. We were told we could leave at any time. Sure you can leave but not with their phone even though we paid for it. Crappy service and crappy practices.
I have been a Cricket customer for over a year...I bought a new iphone XS at Best Buy with no sim card and no cell service contract, was told it will work with all providers. I removed the sim card (Cricket) from my old device, installed in my new phone and powered up, it worked immediately. About a month later I tried to switch service to Verizon who told me phone was compatible. Tried their sim card and doesn't work because Cricket locked my phone. Yes, MY PHONE, that I paid for in full. I have not been able to get Cricket to unlock my phone. I had to pay for another months service Or lose my number and still have a locked phone. What gives a "bring your device, pay as you go" company the right to lock my phone? I have spoken with Cricket support every day to get this resolved to no avail. They keep promising to call me back, still waiting.Verizon charged me for sim card and first months service before they would try the sim card. They told me
I have been a customer for 2 years & cricket is refusing to unlock my iPhone 7. I paid cash for this phone & no where on my receipt does it say this particular phone has to be in use for 6 months before it will be unlocked. I have 1 month until I hit that 6 months & I am going abroad. In store they told me my phone was unlocked & useable abroad. It’s not. Calling customer service was pointless. They told me it needed to be active 6 months then 7 months & they can’t help because the system is what unlocks phones. They can unlock at anytime for military so I know this can be rectified by UNLOCKING my phone. If anyone knows how to get this unlocked please advise. Waiting the month is not an option.
Hello,I've been using an antiquated device (HTC Desire 520 // Android 5.1 Lollipop) for over three years now. I own a brand new iPhone 6s Plus that I would much prefer switching to. The new device was purchased outright, is unlocked, and I own it-- I am not locked into any carrier.I've been a Cricket customer for over half a decade, and would prefer to remain as such.My questions:1.) To obtain a new SIM, what is the cost?2.) Will there be ANY delay in service-- either phone, text, data, or otherwise-- upon insertion of the new SIM into the iPhone?(I ask because, in the past, there has been a dreadful "migration" which I don't feel should have occurred when no phone number or service change was undertaken-- only an upgraded device).3.) Are there any changes, details, issues, etc.- significant or otherwise- that I should be aware of or for which I should plan?4.) Where may I find more information relative to this, and these topics online (in addition to any answers provided) ?I simply wa
Good evening!I purchased an Apple XS Max outright from Cricket Wireless in February. About 3 weeks into service, my employer offered to move my number to our Verizon corporate account, and cover the cost of my phone service. I saw this as a monthly savings in my pocket, and would stop having to carry two different cell phones, so I jumped at the chance when my service period was over with Cricket. I paid for my device outright and was not enrolled in some sort of plan, so I assumed all was OK.Phone number ported over to Verizon correctly, placed my new Verizon SIM in the XS Max, and was told that the XS Max was locked. Inquired with Cricket support, and was told of the policy of requiring 6 months of service before a device could be unlocked.I thought this was odd as I paid full price for the XS Max outright. I was still told that the phone could not be unlocked, even after I offered to pre-pay for the remaining 5 months of service just so that I could not
Why is it not listed on the website, when you purchase a phone at full price, you are locked in 6mos
I purchased an Iphone from Cricket at full price. The store never said that you were now locked into contract for 6 months. I looked at the website and don't find it there. It says you are not locked into an annual contract. Why does it not say you ARE LOCKED INTO 6 MONTHS. Tried to talk to a manager at customer service. Apparently I was told they do not take calls from customers. What the heck? TOTALLY FALSE ADVERTISING!!!!
On April 5th 2019 I switched to 3 for $90 plan and immediately lost internet /data.Today is April 10th and I still don't have internet or data on my iPhone 6S Plus.After going through all the steps they wanted me to do and not getting anywhere they told me that my SIM card is bad and to go to a Cricket store to buy one and have it installed.I did that this morning but I still can't get the internet and data. The cricket guy put the new SIM card in a different phone and it didn't work there either. So he told me that the problem isn't with the SIM card or my phone but with my number and that the store couldn't help and to call 611 again.Just talked to a 611 support guy who is telling me to go to the store for help! This is just ridiculous!!!called them again and the guy told me to do network reset for the 4th time... said he would call back in 3 minutes and never called back.I'm really frustrated how terrible Cricked has been acting - no real help at all. And tomorrow will be my day 6 w
Hi, As my bank account is overdrawn, this came into my attention: Cricket keeps charging me the monthly fee (February and march) even after I did NOT use the service at all. It's been 2 months since I got back to my country. I am currently subscribing a provider in my country. I have not used the number I was provided from Cricket for the last 2 months at all. But somehow I've been charged twice: in total 110$, each month for 55$. Is there a way to get the money back?Cricket does not seem to have an email address to contact.
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