Apple Phones

  • 471 Topics
  • 950 Replies

471 Topics

M
manicks71Paparazzi
asked in Apple Phones

Unable to submit port-in order says promotion already used per household

I had cancelled confirmed order for porting 5 number to Cricket due wanting to change type of phone, but now when i resubmit the order i unable to get the Promotion advertised on the website. I am getting error when i place the order. I have talked to 10 different customer agent and they are not able to figure it out.Error message I am getting: Only two phones (6s, 6s plus, 7 and 7 plus) is allowed per household.

4
M
3 years ago
Y
YoungZavy64Extra
asked in Apple Phones

No service

When I put in my sin card to my iPhone 6s I got from my friend that bought it unlocked online and then used it with their carrier (Metro PC's T-Mobile) everything I put it in it just says no service!!?? How do I fix this, does that mean the iphone is locked?

1
Marlena_Cricket
3 years ago
Y
YoungZavy64Extra
asked in Apple Phones

No service

When I put in my sin card to my iPhone 6s I got from my friend that bought it unlocked online and then used it with their carrier (Metro PC's T-Mobile) everything I put it in it just says no service!!?? How do I fix this, does that mean the iphone is locked?

1
Marlena_Cricket
3 years ago
J
JustintdExtra
asked in Apple Phones

iPhone 11

Has anyone had problems with ip11 shutting down randomly ? What did you do to fix?

1
J
3 years ago
N
noknotPaparazzi
asked in Apple Phones

Unable to get Cricket iphone Unlocked

I purchased my Iphone through Cricket and have been a customer for over 1 year.  I've requested my phone to be unlocked multiple times for almost 2 months and have not been able to get it unlocked.  This was supposed to be available to me after 6 months of service.  very poor response even though I've lived up to my part of the deal.

2
N
3 years ago
M
mschaddPaparazzi
asked in Apple Phones

Call Problems with iphone 7 plus

When making or receiving call after a few minutes I can hear the person on the other line but they can't hear me. This is very frustrating. I always thought that Iphones are good but am very dissapointed in this one. My husband has a motorola and has no problems on his. We are both on cricket so I don't feel its a network problem. i have the latest updates on my phone. Basically all my expensive phone is good for is texting and internet. was wondering if anyone else is having these problems with the iphone 7 plus?  Thanks!

7
R
3 years ago
W
wrightgcja2Extra
posted in Apple Phones

iphone voicemail setup issues.

I have been unable to get voicemail set up on my iPhone, even with the assistance of a customer service rep at 611.  The message on my system says, "Welcome to the message management system" and asks for the number being called.  If I enter my number, it says that it is not a valid number.  I have now had my VM rest 3x, turned my phone on and off with each reset and still no luck>>>>PLEASE HELP!

1
Grod_Cricket
3 years ago
T
tammy156Extra
posted in Apple Phones

Ipad

Can I buy an iPad from Walmart.com and use it through cricket?

1
Grod_Cricket
3 years ago
C
CarmsjExtra
posted in Apple Phones

Iphone 7 plus

I bought a new iphone 7 plus from cricket in the store on September 2019 and since i got it I noticed that the phone would restart every time the battery charged to97-100 percent and it would do that sometimes and now it does it more often what should I do did i get a faulty phone or was it not new ? They told me it was ..?

2
S
3 years ago
M
michellec89Extra
posted in Apple Phones

Contacts

Hello. is there a way to get contacts out of an i phone 5c with a damaged screen? the phone still works with siri but i am not able to figure out if this is possible. I have another i phone 5 c.

2
K
3 years ago
S
SandeepDaftorExtra
posted in Apple Phones

AppleTV+: Takes 10 clicks to get to content

Whats the deal with this?I like the content on AppleTV+ but everytime I use the TV app I have to click all the way to the bottom to finally get to AppleTV+ shows.Even worse is I literally don't use the TV app for anything else except AppleTV+ content. You would think by now the advanced AI would know to put AppleTV+ content on the first row. But no. It buries it waaayyyyyy down the bottom.Even worse a ton of the rows above are for HBO, Netflix, Showtime, ect......stuff I don't even had subscriptions to. Why are they showing me all this crap I don't have access to?

1
Bulldog
3 years ago
J
jeffhead181976Extra
posted in Apple Phones

My Cricket App

The My Cricket app will not work with the new ios 13 beta. It needs to be updated because the official ios 13 comes out pretty soon.

3
J
3 years ago
S
shailyn-ortizExtra
posted in Apple Phones

No Service

Hi, I recently switched over to Cricket and I have an iPhone 8 and I have been getting no service in a spot that I have always had service. I am unsure as to what is the cause for this.Thank you

2
A
3 years ago
S
Shaikh4366Paparazzi
posted in Apple Phones

My international plan was cut off before time

Hi, i am your prompt customer and iam using international plan whichis remaining 7 days and you cut it before a week5713346548

1
Bulldog
3 years ago
C
cricket02Extra
posted in Apple Phones

ios13

Does Cricket have the ios13 update available?

1
Grod_Cricket
3 years ago
P
priscila97Extra
asked in Apple Phones

Codigo de desbloqueo

como obtengo un codigo de liberacion?

1
BillyM_Cricket
4 years ago
B
Bbrown17477Paparazzi
asked in Apple Phones

iPhone 7 no service

My son has an iPhone 7 Plus and I have a iPhone 7. Both phones are replacement phones due to poor service. Both phones worked flawlessly and almost simultaneously both phones now have service issues just like our iPhone 6’s did. When talking on the phone we can hear everything clear as can be but the person that we are speaking to can not hear us. I have called customer service more than a handful of times to get the run around, I have driven to the actual store that is 14 miles one way from my home to be sold two new SIM cards that did absolutely nothing. Now I’m being told that I need to do another insurance claim and purchase two iPhone 8’s? Any help would be wonderful before I change phone services.

1
Grod_Cricket
4 years ago
A
azieb_loveExtra
posted in Apple Phones

Mobile data on iPhone 8

My iPhone 8 is having problems with mobile data. Mainly with iMessage, most of the time my messages will take minutes to send, if at all. I have tried everything: turning on and off cellular data and disabling and enabling LTE. I tried turning iMessage on and off. Resetting network settings. Restarting the phone. I have tried all these multiple times.

1
BillyM_Cricket
4 years ago
A
Adam02Extra
posted in Apple Phones

Simcard gets blocked when I put it in iPhone

I bought a iPhone 7plus and when i put a sim card in it it says that the phone has been reported lost or stolen and to call cricket etc. the imei number is all good and is not blacklisted. Does anyone know what could be causing this.

1
Grod_Cricket
4 years ago
R
ReeceDH2004Extra
posted in Apple Phones

My Iphone 7 Sim Card Stopped Working

I had my Iphone 7 for a while then it Fell into a boot loop so I had to reset it and now it says unable to activate but when i update it on Itunes it says cant pull activation from sim card of some sort i checked my sim card and it is cricket, I dont know if I can get a replacement phone or what?

1
Grod_Cricket
4 years ago
A
Adam02Extra
posted in Apple Phones

Phone gets reported lost/stolen

I got a new phone and it is not blacklisted but after 30 minutes or so the phone keeps getting reported lost/stolen after I try to activate it.I just want to know why it is doing it because all the things that I have read online says the phone is blacklisted when it does that but it is not blacklisted

3
L
4 years ago
M
msmPaparazzi
posted in Apple Phones

iPhone

When will Cricket be restocking on the iPhone XS MAX!? I signed up for progressive leasing and now have less than 90 days to upgrade and choose my phone!

4
Alimentame
4 years ago
H
HechtRPaparazzi
posted in Apple Phones

IPhone 6s - Group Message not working

Couple days ago I switched over to Cricket and brought my own device (iPhone 6s) and transferred my phone number.I activated the SIM card and I'm able to make phone calls, data and single text messages, but I'm not able to send Group Texts. I called the hotline and walked through the usual steps, OS upgrade, Network Reset, re-boot. At the end of the day they couldn't help. With the SIM Card from Cricket I'm not able to see the Carrier Network Configuration option under Settings/Cellular/Carrier Services to update the APN settings manually.  They actually should automatically update with the SIM card, but since Group Message are not working I suspect an incorrect configuration. Any help is appreciated

3
B
4 years ago
Z
ztagal79Extra
posted in Apple Phones

Locked phone and crappy service

Our service has been very hit or miss and we decided to go with another carrier. My phone went through with no issues but my husband’s that he bought is still in the magic six months. We called and they even admitted that our service was only on the good side but the “system” would not allow for an override to the phone lock. We have to turn off the cellular service or use our WiFi to make calls at home. We were not told about the phone lock with purchase. We were told we could leave at any time. Sure you can leave but not with their phone even though we paid for it. Crappy service and crappy practices.

1
MamasitaMarz
4 years ago
S
sjhallExtra
posted in Apple Phones

Why is it not listed on the website, when you purchase a phone at full price, you are locked in 6mos

I purchased an  Iphone from Cricket at full price.  The store never said that you were now locked into contract for 6 months.  I looked at the website and don't find it there.  It says you are not locked into an annual contract.  Why does it not say you ARE LOCKED INTO 6 MONTHS.  Tried to talk to a manager at customer service.  Apparently I was told they do not take calls from customers.  What the heck?  TOTALLY FALSE ADVERTISING!!!!

4
Grod_Cricket
4 years ago

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