- 379 Topics
- 762 Replies
Hello,I've been using an antiquated device (HTC Desire 520 // Android 5.1 Lollipop) for over three years now. I own a brand new iPhone 6s Plus that I would much prefer switching to. The new device was purchased outright, is unlocked, and I own it-- I am not locked into any carrier.I've been a Cricket customer for over half a decade, and would prefer to remain as such.My questions:1.) To obtain a new SIM, what is the cost?2.) Will there be ANY delay in service-- either phone, text, data, or otherwise-- upon insertion of the new SIM into the iPhone?(I ask because, in the past, there has been a dreadful "migration" which I don't feel should have occurred when no phone number or service change was undertaken-- only an upgraded device).3.) Are there any changes, details, issues, etc.- significant or otherwise- that I should be aware of or for which I should plan?4.) Where may I find more information relative to this, and these topics online (in addition to any answers provided) ?I simply wa
From time to time I will receive a batch of voicemail days after the callers left their messages. The standard reply is to delete old voicemail messages, update and restart phone. All of these have been done and are kept up to date and yet the problem sporadically exists. It does no good for people to leave voicemail if I can’t be certain I’ll receive them immediately. There are occasions when it’s vital that messages be received immediately. Is this an issue specific to Cricket? Shall I look into other carriers that might be more reliable in this area? I have no other complaints with the company but this ONE is enough to consider changing carriers.
Hello,After purchasing a new iPhone 8+ from Cricket wireless and fulfilling their unlocking requirements, I unlocked the IPhone (from my account) I ported out to Sprint/TMobile to take advantage of their free line offer on the family plan.However when trying to activate the IPhone on the Sprint/Tmobile network, I get a message “Sorry, but this phone can't be activated with Sprint service”Sprint is indicating that the device is not fully unlocked and I need to contact Cricket. I have contacted Cricket Wireless support twice and they keep pointing me to the “Phone Unlock Requirements” which I already fulfilled. The phone was unlocked from my Account. Now I am unable to get into my account sine I am no longer a customer Can someone from Cricket wireless assist and get help get to the bottom. It shouldn’t be this frustrating. Thanks
I have been a customer for 2 years & cricket is refusing to unlock my iPhone 7. I paid cash for this phone & no where on my receipt does it say this particular phone has to be in use for 6 months before it will be unlocked. I have 1 month until I hit that 6 months & I am going abroad. In store they told me my phone was unlocked & useable abroad. It’s not. Calling customer service was pointless. They told me it needed to be active 6 months then 7 months & they can’t help because the system is what unlocks phones. They can unlock at anytime for military so I know this can be rectified by UNLOCKING my phone. If anyone knows how to get this unlocked please advise. Waiting the month is not an option.
Today, I transferred my iphone 8 plus to cricket from straight talk. Before I transferred I was guarreeted that my service would transfer with no problem. Once I transferred my sim card would not support. I ask the lady what was I going to do and she said that there was nothing that she could do. I paid 90 dollars today. I still currently do not have a phone. I am VERY UPSET about this issue. My wife is 8 months pregnant and I have to have a phone. Does anyone know anything that I can do? I have tried to get in touch with someone to just give me back my money since it would not work but I have had no luck. I dont mind trying out anything new but if it dont work I should be given back my money. I need a phone.
Hello , i newly received an iphone 13 pro as a gift from a friend living in USA , i installed my sim card but it seems locked to Cricket usa carrier , everything is clean but how you can help me to unlock it to use on another network.you assistance is highly appreciated. thank you
My daughter switched from a Galaxy S9 to an iPhone 12. She is no longer receiving texts from me (Pixel 3 also on Cricket). I wondered if it had something to do with RCS (called Chat Features in Google Messages). So, I turned it off on my phone and, sure enough, my text went through.I have had RCS enabled for quite some time and have not had issues sending to other iPhone users.That makes me think it’s something specific to iPhone 12. We did work with a Cricket customer service rep who had us update to the latest iOS and he also “refreshed the network” and had us restart the phone. Nothing has worked so far.Is anyone else having similar issues or has someone solved this problem?
I have been unable to get voicemail set up on my iPhone, even with the assistance of a customer service rep at 611. The message on my system says, "Welcome to the message management system" and asks for the number being called. If I enter my number, it says that it is not a valid number. I have now had my VM rest 3x, turned my phone on and off with each reset and still no luck>>>>PLEASE HELP!
I would like to purchase this cricket phone at Walmart to replace a phone I already have on my cricket account. Would I be able to simply purchase this phone and swap out my sim card from my current iphone 6s and start using it? Thank you.
I pay for the over $60 a month plan for everything and unlimited data yet I can NEVER come t to internet unless I’m at home connected to my local internet provider. This is very upsetting and I would like to speak with someone who can remedy this issues immediately! Can you tell me exactly what I’m paying for each month at this high rate while I can’t even connect to internet on my phone that I have serviced with you Crickett???????? Not a happy customer
I tried to restart the phone I also tried to transfer using my phone number but then it would say not supported by the carrier and then I tried to transfer by near by phone that didn’t work as well then I tried to get the code but it didn’t give me the option to even get the code on the old phone as well so I have tried to go on this app and I tried to activate the service but it said the sim I had entered was invalid so I tried everything possible and nothing is working I don’t know what else to do not only that but I went to settings and it had said carrier locked Can you help me out
hello, I recently bought a unlocked iPhone 13 from apple. I put the sim card from my iphone 7 into the new 13 and it said ‘this phone number cannot be transferred because the number is not allowed by your carrier’ what does this mean? How do I activate my service on my new phone? Thank you!
My phone (Iphone 7) keeps telling me I have no service when I should have it, My brother (Iphone 6s) still has working data. It says an update is required to use cellular but when I looked how to do that it didn’t work, I was on wifi with a good connection at the time and nothing has worked.
Yesterday, my iPhone 11 that I purchased unlocked from the applestore in 2019 and have been using with Cricket since I purchased it randomly locked and I come to find out that it was reported Lost or Stolen.After spending hours between Apple and Cricket, I ended the night with no progress as the two companies just kept blaming eachother.The only thing I know is that my IMEI is blocked despite me never reporting the phone as stolen or lost and I have been the only owner of the iphone. Please help me fix this.
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