Apple Phones

  • 496 Topics
  • 983 Replies

496 Topics

K
KohanaExtra
asked in Apple Phones

no service

My phone bill is paid, my SIM card is in, yet I have no service no matter where I go. I can only use my phone when I am at home with wifi.

1
Marlena_Cricket
1 year ago
C
chvlseaExtra
asked in Apple Phones

Cannot set up voicemail

I have an iPhone 8+ and have been unable to set up my voicemail for the past few months. Every time I open up the phone app and click on voicemail, it only says “call voicemail”.

1
Marlena_Cricket
1 year ago
J
jmartinez2Paparazzi
asked in Apple Phones

Warrenty Issues

I filed a warranty claim. They told me if I sent my phone through UPS by 4pm I would get my replacement within two business days. I take my phone to the nearest UPS location by my job after my shift ends at 3pm. It's turned in at 3:25pm. What they failed to mention was that it was supposed to be done before Eastern Time. I live in Chicago, so I guess I ended up turning it in at 4:25pm. That was done Wednesday 11/16/2022. It's already 11/25/2022 and I still haven't gotten my replacement. It's been more than a week and there is no update on the website apart from saying the RA number was created. I got an email 3 days in a row, all at 2-3am saying it's being processed and that they'll send my replacement when thats done. What happened to the TWO days I was told? 

1
Marlena_Cricket
1 year ago
B
Boots90Paparazzi
asked in Apple Phones

iphone network and esim

My 5g network doesn’t work I have and att vpn services and I don’t know why when I have cricket services 

2
B
8 months ago
A
ankney8919Paparazzi
asked in Apple Phones

sos

my phone keeps going in and out of 

1
jdor_Cricket
1 year ago
M
MfrenchExtra
asked in Apple Phones

STUCK IN SOS MODE

My phone is in SOS mode again. Happened 2 days ago and cricket store said I needed a new SIM card. Paid $10.90 and 2 days later happened again. Called 800 cricket and they have no idea said they would call my contact number back. 4 hours and no call. 

7
A
5 months ago
S
ShanikaBraswellPaparazzi
asked in Apple Phones

ported my numbers without consent scam

I’m still waiting on a response I talk to someone last Saturday and they told me that they will get back in contact with me between 24 to 48 hours to send me a tracking number for SIM cards for number for my two lines that was ported out.

1
CricketSupport
1 year ago
A
AChrome34Extra
asked in Apple Phones

Help. iPhone 7 to iPhone 13

hello, I recently bought a unlocked iPhone 13 from apple. I put the sim card from my iphone 7 into the new 13 and it said ‘this phone number cannot be transferred because the number is not allowed by your carrier’ what does this mean? How do I activate my service on my new phone? Thank you!

1
E
1 year ago
S
suBt3xtPaparazzi
asked in Apple Phones

Why did my (unlocked, purchased from apple store) iPhone randomly get blacklisted (lost/stolen)?

Yesterday, my iPhone 11 that I purchased unlocked from the applestore in 2019 and have been using with Cricket since I purchased it randomly locked and I come to find out that it was reported Lost or Stolen.After spending hours between Apple and Cricket, I ended the night with no progress as the two companies just kept blaming eachother.The only thing I know is that my IMEI is blocked despite me never reporting the phone as stolen or lost and I have been the only owner of the iphone. Please help me fix this.

2
S
1 year ago
Y
Yogi86Extra
asked in Apple Phones

Purchase a Cricket phone at Walmart to upgrade a phone already on my Cricket account

I would like to purchase this cricket phone at Walmart to replace a phone I already have on my cricket account.  Would I be able to simply purchase this phone and swap out my sim card from my current iphone 6s and start using it?  Thank you.

1
J
1 year ago
C
ChefAmelExtra
asked in Apple Phones

When is the iPhone SE 3 going to be restocked, need it soon?

Been waiting for the iPhone SE 3 to be restocked for a while, does anyone know when they might be restocked.

1
J
1 year ago
V
Valdo ÅhrExtra
asked in Apple Phones

desbloqueo de red

Deseo desbloquear la red de mi iPhone 11 para poder usarlo en México con red nacional

1
jdor_Cricket
1 year ago
G
geflores1450Extra
asked in Apple Phones

cannot set up voicemail

I cannot set up my voicemail on my IPhone XR despite multiple attempts to reset password and following steps provided by Cricket 

1
jdor_Cricket
1 year ago
E
EkualExtra
asked in Apple Phones

iphone 14 pro max

I want to buy a iphone 14 pro max on the apple store, but when it tells me to choose a carrier it doesnt have cricket on it. It has AT&T, Verzon, and T-Mobile. Which one do i choose?

3
D
10 months ago
N
nacoudExtra
asked in Apple Phones

move mi actual cricket sim card to a esim into iphone

I have the unlimited cricket plan but I would like to use this number as an eSIM into my other iphone in which I have another fisical SIM and a different number...how can I do this?

1
Marlena_Cricket
1 year ago
V
vaguesanityExtra
asked in Apple Phones

Need to unlock iphone 13 from ceicket

Topic says it all. My phone is stuck in SOS. I no longer have the original SIM as a family member threw away the box with the SIM. I just want the phone unlocked so I can use it with a new carrier because I didn't even want Cricket. Thanks for your timely assistance as this is urgent. 

1
J
1 year ago
A
azavit88Paparazzi
asked in Apple Phones

SOS only

So I saw someone else on here had the same problem I have been having. Before the update horrible spotty service. We did the update and more often than not, the phone says SOS only across the top. It has nothing to do with an outage in my area because I have two other lines on this account and no issues with their service. This is indeed frustrating for what we pay to have no service!!!

2
A
1 year ago
K
KeylowforealExtra
asked in Apple Phones

sos only

My phone’s been stuck on SOS I tried restarting phone, taking Sim card out, called a representative. If she didn’t help out, she told me she was gonna call me back and never did as well. Why pay all this money monthly for her to have horrible service in for situations like this, this is a reoccurring issue.

2
Marlena_Cricket
1 year ago
M
MakikoRPaparazzi
asked in Apple Phones

Returned phone, but no refund after 26 days

Returned phone no refundI place an order for a phone online on 9/27/2022. I received a phone with the wrong GB(!), so I returned it immediately using the return label they provided. The trucking number shows they received it in Fort Worth, TX on 10/4/2022.  Well, I waited for the refund and it didn’t come.  So I called and was told I had to wait for at least 10 days. I waited for 10 days passed, and still no refund. I called their customer service numerous times to request a refund, but none of the agents could help me despite the fact had kept a good record of shipping dates, the order number, the reference number, UPS track number, and all the dates of the transactions. I spoke with at least six customer care agents, two warranty agents (because they said that's who I needed to speak to, only to be told I needed to speak with a customer service agent again...), over two to three hours at a time in vain. The last agent I spoke with pretended she was checking something and hunged up on

1
jdor_Cricket
1 year ago
J
JorgewasExtra
asked in Apple Phones

HELP

Hello, I have a cricket cell phone, and I am living in Spain and when I enter the new sim, the cell phone is blocked, I don't know what to do, help.

1
Marlena_Cricket
1 year ago
C
craigm1956Paparazzi
asked in Apple Phones

New customer can't receive calls one week after activation.

I’ve tried everything. All the steps they script on 611 customer service. Visited my store several times. No one can figure out why i can make calls but anyone who calls me gets a busy signal. It’s beyond maddening. I have a two-year old unlocked second gen iPhone SE I bought from Consumer Cellular. Never had a problem until I switched to Cricket. It worked fine for a week and then the busy signals started. I can send and receive texts and iMessages. I can make calls fine. All my settings have been checked and rechecked. I have the latest IOS, 16.1 even. Network settings reset multiple times. Phone rebooted, etc. etc. etc. Any suggestions? This is crazy, Cricket.

2
C
1 year ago
J
Jpotts93Extra
asked in Apple Phones

iphone 7 cellular issue

Cellular issue

1
jdor_Cricket
1 year ago
J
jlinscheid04Extra
asked in Apple Phones

Cellular update required

My phone (Iphone 7) keeps telling me I have no service when I should have it, My brother (Iphone 6s) still has working data. It says an update is required to use cellular but when I looked how to do that it didn’t work, I was on wifi with a good connection at the time and nothing has worked.

1
jdor_Cricket
1 year ago
K
KhalladExtra
asked in Apple Phones

Iphone Locked to Cricket Carrier

Hello , i newly received an iphone 13 pro as a gift from a friend living in USA , i installed my sim card but it seems locked to Cricket usa carrier , everything is clean but how you can help me to unlock it to use on another network.you assistance is highly appreciated. thank you 

1
jdor_Cricket
1 year ago
G
Gonzalezjenn213Extra
asked in Apple Phones

iphone 11 xr unlock

I need my iPhone XR unlocked 

2
Mike Hassman
4 months ago

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