Question

iphone 12 pro max and 5G

  • 28 August 2021
  • 1 reply
  • 79 views

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Today I changed my $55 core plan to $60 plan which includes 5G and internet speeds higher than 8mbps.

for some reason I can’t make 5G work on my phone. I have an iPhone 12 Pro Max which I bought unlocked at apple.

I know  my plan has changed because i can see higher internet speeds and hotspot enabled. But I can’t choose 5G as preferred network. All the options I have is 4G and LTE. I’ve followed directions from different agents at the tech support with no success. I reset network settings several times, I updated iOS to the latest version, they made some changes on the line as well, I gave them IMEI number, and also installed my SIM card in another iPhone 12 Pro Max unlocked but Still no 5G, only LTE

any help would be appreciated 

 


1 reply

Userlevel 4
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Hello @Nahuel16! Welcome to our Cricket Community Forum and thank you for your post. We recommend making sure your device is on the most recent software version. Also, you will only be able to access out 5G network in areas that it is available. If you need further assistance with this, you can reach out to our Cricket Wireless Support team via Facebook or Twitter! :thumbsup:

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