IPhone 6s - Group Message not working

  • 19 January 2019
  • 3 replies
  • 106 views

Couple days ago I switched over to Cricket and brought my own device (iPhone 6s) and transferred my phone number.

I activated the SIM card and I'm able to make phone calls, data and single text messages, but I'm not able to send Group Texts. I called the hotline and walked through the usual steps, OS upgrade, Network Reset, re-boot. At the end of the day they couldn't help. With the SIM Card from Cricket I'm not able to see the Carrier Network Configuration option under Settings/Cellular/Carrier Services to update the APN settings manually.  They actually should automatically update with the SIM card, but since Group Message are not working I suspect an incorrect configuration.

 

Any help is appreciated


3 replies

Userlevel 4
Badge +5

Hello @HechtR

There is no option to update APN settings on iPhones on our network. If you're having issues you may have luck resetting the network settings under settings>general>reset>reset network settings. Also note that mms messages need to be under 1mb in size and group messages should be to 9 recipients or less.

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