Question

Iphone unlocked but unable to activate on Sprint/TMobile

  • 30 January 2021
  • 2 replies
  • 532 views
C

Hello,

After purchasing a new iPhone 8+ from Cricket wireless and fulfilling their unlocking requirements, I unlocked the IPhone (from my account) I ported out to Sprint/TMobile to take advantage of their free line offer on the family plan.

However when trying to activate the IPhone on the Sprint/Tmobile network, I get a message “Sorry, but this phone can't be activated with Sprint service”

Sprint is indicating that the device is not fully unlocked and I need to contact Cricket. I have contacted Cricket Wireless support twice and they keep pointing me to the “Phone Unlock Requirements” which I already fulfilled. The phone was unlocked from my Account. Now I am unable to get into my account sine I am no longer a customer

 

Can someone from Cricket wireless assist and get help get to the bottom. It shouldn’t be this frustrating.

 

Thanks

2 replies

J
Userlevel 4
Badge +5

Hello @cricket2run! Welcome to our Cricket Community Forum and thank you for your post. We would like to look into this issue further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) for further assistance. 

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.
F

The iPhone 5c, 5s, and newer iPhones from other US carriers and Apple stores are compatible with the T-Mobile 2G/3G/4G/LTE networks. Some features may not work on T-Mobile's network when using unofficially unlocked iPhones. ... Sprint iPhones may be difficult to unlock and may not work on T-Mobile's network   avast driver jiofi.local.html

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