I purchase a new iPhone 11 XR from cricket on April 10 and it has now malfunctioned and your customer service told me there was nothing they could do since I couldn’t return it after 6 days. They to me to send it to Apple because it was under their warranty. I also have insurance and they would not allow me to make a claim. I can’t just send my phone off and wait for a return because I am the Director of a domestic violence shelter that runs 24 hours a day and I am on call all the time no exceptions. The woman that waited on my at the Poplar Bluff, Missouri was very rude and not at all understanding. I love my phone service just not your customer service.
Userlevel 2
Thank you for commenting on the Community Forum! We’re so sorry to see you feel this way about your customer service experience. Although, we can’t change the options given, we understand that empathy and letting you know what options you do have goes a longer way. 
Since you do have insurance, please visit phoneclaim.com/cricket or call 855-309-8342 to check current eligibility.
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