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Misinformation - SCAM

  • 21 May 2020
  • 2 replies
  • 1122 views

ON THE CRICKET WEBSITE - IF YOU SWITCH TO THEIR NETWORK YOU WILL GET THE IPHONE 6S FOR $49.99. WELL, THAT'S NOT THE CASE WHEN I SWITCHED TO THIS NETWORK. BEFORE I ORDERING 2 SIM CARDS, I CALLED AND ASKED ABOUT THE PHONE. A LADY (WISHED I WROTE HER NAME DOWN) TOLD ME THAT WHEN I RECEIVED MY SIM CARDS TO CALL AND ACTIVE THEM AFER THAT WE (CRICKET) WILL SEND ME THE PHONE THAT WAS ON 5/18/20. I RECEIVED THE SIM CARDS YESTERDAY 5/20/20, CALLED ACTIVATED THEM, ASKED ME TO WAIT FOR 4 HRS FOR THE PHONES TO WORK. AFTER 4 HRS I CALLED TO GET THE PHONE (IPHONE 6S FOR $49.99), THEY TOLD ME I CANNOT GET THE PHONE BECAUSE I HAVE ALREADY ACTIVATED MY PHONES...WHAT??? I EXPLAINED TO THEM WHAT I HAD TOLD BY ONE OF THEIR STAFF. THE SUPERVISOR THAT I TALKED TO DID NOT EVEN CARE AND TOLD ME THAT WILL NOT HAPPEN FOR ME TO GET THE PHONE FOR $49.99. I HAVE BEEN AWARE THAT CRICKET HAS THE MOST RUDE AND NON-PROFESSIONAL CUSTOMER SERVICE, WELL, I EXPERIENCE THIS YESTERDAY. HOW THE HELL I FOLLOW WHAT ONE OF THEIR STAFFS TOLD ME THEN LATER AFTER 4 HRS ACTIVATED MY PHONES I GOT A DIFFERENT INFO? I THINK CRICKET IS RUNING A SCAM BUSINESS AND I WILL REPORT THEM TO BBB AND EVERY SINGLE MEDIA IF THEY DO NOT RESOLVE THIS.

BE AWARE OF THIS COMPANY - SCAM AND FALSE ADVERTISING.

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Best answer by James_Cricket 22 May 2020, 00:45

Hello @abeaucicot! Welcome to our Cricket Community Forum and thank you for your post. We are sorry to hear about your recent experience. Our Cricket Wireless Support team is more than happy to look into this and assist. You can reach out to them directly via Facebook or Twitter for further assistance on this matter. Our goal is to get this resolved for you as soon as possible. 

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Userlevel 4

Hello @abeaucicot! Welcome to our Cricket Community Forum and thank you for your post. We are sorry to hear about your recent experience. Our Cricket Wireless Support team is more than happy to look into this and assist. You can reach out to them directly via Facebook or Twitter for further assistance on this matter. Our goal is to get this resolved for you as soon as possible. 

Userlevel 1
False advertising? If you didn't read the terms of the offers or clicked on the "see more details" that's up to you.

These offers for new phones for new customers that port their phone numbers from another company that's not AT&T, are available once every 90 days.
If you ordered ONLY new SIM cards and activated them, of course it was only the SIMs. Not only in Cricket but in any wireless company, if someone purchases only the SIM, it's cause that person already has a phone and he/she only needs the SIM.
You can't expect to have purchased the SIMs in a different order and get the offer for the iPhone 6S on another order (which already includes its own SIM)

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