Question

Mobile Hotspot loses internet connectivity

  • 7 October 2021
  • 2 replies
  • 40 views

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I've had a mobile hotspot for 3 months and this problem is getting worse.   The device consistently shows a strong signal, 4 or 5 bars,  but frequently my phone or laptop will say I have no internet connection, even though the Wi-Fi connection is also strong.  This lasts anywhere from a few seconds to a few minutes.  Even when there is a connection it's often so unstable that email will not download.

Since the hotspot is for data only this makes it almost useless.   I did a factory reset and it did not solve the problem. 


2 replies

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@Boyce 

Thanks again for commenting on the Community Forum! Please be sure to complete any software updates on your device. If you’re all up to date, we recommend reaching out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) with the details of your experience. They continue trouble shooting steps and work to resolve this issue for you. 

Badge +1

I've had a mobile hotspot for 3 months and this problem is getting worse.   The device consistently shows a strong signal, 4 or 5 bars,  but frequently my phone or laptop will say I have no internet connection, even though the Wi-Fi connection is also strong.  This lasts anywhere from a few seconds to a few minutes. https://mobdro.bio/  Even when there is a connection it's often so unstable that email will not download. https://kodi.bio/

Since the hotspot is for data only this makes it almost useless.   I did a factory reset and it did not solve the problem. 

I got this….

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