Question

my phone was stolen so I purchased a replacement from kricket but it is not working and says it is already activated

  • 5 March 2021
  • 2 replies
  • 33 views

My phone was stolen so I purchased a replacement from Kricket but it is not working but says it is already activated. I called and they couldn't help me on an hour long call. Said they will call me back but never did


2 replies

My phone was stolen so I purchased a replacement from Kricket but it is not working but says it is already activated. I called and they couldn't help me on an hour long call. Said they will call me back but never did

Hi why didn't you go to a cricket store for help you might have to get a new number since the phone with your number was stolen.

Userlevel 3

Hi @Ramah7 

We’re sorry to hear about your phone. Did you get a new SIM card for your new phone? You may need a new SIM card if you have not done so yet. You can get a SIM card at one of our Cricket Wireless stores. Feel free to reach out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) if any questions.

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