New customer can't receive calls one week after activation.

  • 27 October 2022
  • 2 replies

Badge +1

I’ve tried everything. All the steps they script on 611 customer service. Visited my store several times. No one can figure out why i can make calls but anyone who calls me gets a busy signal. It’s beyond maddening. I have a two-year old unlocked second gen iPhone SE I bought from Consumer Cellular. Never had a problem until I switched to Cricket. It worked fine for a week and then the busy signals started. I can send and receive texts and iMessages. I can make calls fine. All my settings have been checked and rechecked. I have the latest IOS, 16.1 even. Network settings reset multiple times. Phone rebooted, etc. etc. etc. Any suggestions? This is crazy, Cricket.


Best answer by Marlena_Cricket 27 October 2022, 18:23

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2 replies

Userlevel 2
Badge +5

Thank you for choosing the #CricketNation, @craigm1956. We’re sorry to hear you’re experiencing issues receiving calls, and we want to assure you that we’re here to help. Please send us a private message to @CricketSupport and include the name on your account, your wireless number, the IMEI number of your phone, and your SIM card number. 

Badge +1

This is far from solved. I sent and received a couple of private messages and they stopped responding without offering any workable solutions.