No phone, no money back yet?

I placed an order for 2 iPhone 6s for my daughter and niece.... For some reason by me ordering after 2pm ET the order was placed the next day which was the 25th of February.... The 27th comes around and still no phones, I called to see what's the hold up, and was told it phones will be there tomorrow the 28th....That time comes and still no phones....So Saturday morning I called to find out that my phones was delayed at 5 in the morning..... Somebody from the office will notify me about my order.... Let hours pass on (Saturday) and decided to call back and get your phones have been cancelled, okay.… omegle  xender (So where's my refund).I was told I will have it in my bank no later than Wednesday which was the 4th of March....Checked my card nothing, even called the operated for my card and was told nothing was sent back from cricket.... Calls cricket back and explain to them (still on the 4th)that I haven't received my order or refund so what the hell is going on! Next thing I know is a ticket is placed on my account stating the problem, marked Urgent.... I will get a call in to days is what they told me..... Well it's Friday night and still no call back or no money refunded to my account, plus no phones... I asked since I paid for the phones mobile plans plus insurance can you guys send it to my nearest store so I can pick them up.... Hold on sir.... No we can't do that you will have to wait 3-5 business days... I told them it's been over a week I don't have my phones or money and I'm getting sick of hearing 2-3 days or 3-5 ,y'all are saying the same stuff, now where the hell is my money or phones, enough is enough, been with cricket over 7 years and never encountered this big of a mess up... Looks like its time to go to the next level.... Next Tuesday will make 2wks,and I don't have or know anything...... This is Sickening and I'm Tired .....Just give me my stuff and move on with these non-english speaking people who don't understand what the Hell is going on but Repeat the same Dang thing..... 16 times have I called in this time frame and its the same thing....