Order has never moved past processing going on a month now.

  • 14 March 2023
  • 2 replies

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I ordered a phone on Feb 18th and it still says processing everyday that I check the status. 
Can someone please tell me where my order is located? And why I have yet to receive it in the mail? I selected Auto Pay and I'm afraid I'll be charged for a monthly bill and I haven't even used the phone yet. Please help me. I have 3 kids and I'm using my 12 yr old son's phone right now. 



Best answer by jdor_Cricket 15 March 2023, 01:32

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2 replies

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You guys still have not replied back to my private message. Order #2236071495197425

Userlevel 4
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Hi @Tara19 

It sounds like there may have been an issue with this order. Our support team would be happy to look into this for you and assist further. For further assistance, please send a private message to our @CricketSupport account with your wireless number, name on the order, and order number. Our team will use this information to better understand what happened, and provide you a resolution as soon as possible.