Package lost

  • 18 January 2022
  • 1 reply



I ordered a new iphone 11 (128g, black) at the cricket online shop, but the package was lost at the UPS Access Point. I filed a claim at the UPS website and they said they failed to find my package. I can see that my status changed to ‘claim issued(approved)’ . They said that they will forward the search results to the shipper and I need to contact the shipper for further details if I have any question. Since I have no idea what I am supposed to do next, could you let me know what I should do to get refund or redelivery for my lost package? My tracking number is [Removed private information] and the order number is [Removed private information]. Thanks in advance!


Best answer by jdor_Cricket 18 January 2022, 19:31

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Userlevel 4
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Hi @woominjae 

I’m sorry to hear about your package! Please reach out to our support team on Facebook ( or Twitter (@cricketsupport) with the details of your issue, wireless number, and order number for further assistance.