Cricket I have read the post and spoke with your customer service reps and none of you tell the truth! First time the rep said they couldn’t unlock my phones bc of the computer systems which was lie #1. Called back 4 hours later and guess what no ticket was created to have the phone unlocked lie #2. Now 24hrs has gone by and I still haven’t gotten a call with a resolution lie #3. You’ll hold the phones even if you have been with the company for 6 months bc your doing it to me right now which is lie #4. I don’t know if it’ll do me any good but I filed my complaints with the BBB and the FCC. The FCC actually has a category for fraud and theft which is exactly what cricket is doing here. Cricket you don’t have the right to take people’s stuff and hold it.
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I'm facing the exact same issue! In January they told me they were required to lock my unlocked phone for 6 months due to their "policy." They assured me this same policy was held by all providers. Now we're in August. They are telling me that they can't unlock it, because it was an unlocked phone, and they never locked the phone. I'm losing my mind!!!! We've called the FCC. This company is crooked.
What kind of phone do you have and were you with another service before you came to Cricket?
I am also encountering this issue. Don't know why its happening.