Please tell me why Cricket LOCKED my UNLOCKED iPhone..? why? why?

  • 26 April 2021
  • 4 replies

Badge +1

Bought unlocked iPhone X and started using it with cricket since August 2018, last week when I tried to use another carrier they told me my iPhone is locked. I've already called apple and cricket customer service. apple says they can't unlock network related locks and suggestions I should contact my carrier which is cricket. cricket are play marry go around with me. Every day is different story and different case file but no solution. For a week now my iPhone X have yet to be unlocked even tho I bought it unlocked in the first place. its so frustrating.

Currently case file(YOUR CASE FILE NUMBER IS 2104261731665)


Please cricket unlocked my iphone from your network 

4 replies

Userlevel 3



We would like to look into this for you. Please reach out to our support team on Facebook ( or twitter (@cricketsupport) with the details of your issue.

Badge +4

Did you unlock it through cricket or did you use some on line nonsense? 

Badge +1

through cricket. they lock the phone on IMEI level, only them can unlock it.

Badge +4

I was told that carriers re-lock phones that have been unlocked in any other method other than the carrier who supplied the phone. We unlocked ours through the mycricket app. Sounds like something weird happened in your situation. I was told you can check locked/unlocked status by putting another companies SIM card in. If you have a friend willing to let you try their SIM on your phone that might do something. Sorry I can’t help you more than that.