• 11 February 2023
  • 2 replies


I sent back an iPhone for a refund, and haven’t received it yet. It was approved on 01/23/2023. It’s been 15 business days as of today 02/11/2023. I’ve called multiple times only to be put on hold for hours, or get disconnected, or to be told there’s nothing they can. Even the warranty dept hung up on me. It seems that nothing can be done. 
my order number is 2234840125120963 My order was placed originally on 01/12/2023 I sent it back per your instructions, and it was received and approved for refund payment on 01/23/2023

my RA number is 20632065

please help me get my refund please!

e-mail: xxxxxxxxxxx

phone number is xxxxxxxxxxxxxxx


Best answer by Marlena_Cricket 1 March 2023, 23:34

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2 replies

Userlevel 3
Badge +5

Hi @Kevin and welcome to the Community Forum. We apologize for the poor experience, and we want to assure you that we’re here to help. We’ve created case ID C-ZMMRXV and escalated it to our back-office team to expedite your refund. We will message you privately once we have an update. We’ve also retracted your personal information from your original post for privacy reasons. 


Userlevel 3
Badge +5

Hi @Kevin, good news! We’ve processed your refund back to your card. Please allow 3-5 days for the funds to reflect back on your card balnce. We also sent you a Private Message (PM). Thank you for allowing us a chance to turn this experience around for you. Stay safe & #SmileOn! 😀