I’m dealing with the iPhone of my 98-year-old mother. She has suffered some cognitive decline during the past 60 days. She also fell last Sunday, was admitted to the ER, and has now moved to a nursing home. After 71 years, 7 months, and 18 days in that house, it’s likely that she’ll never go back.
I can text the existing number via iMessage.
The store tries to text a PIN to the phone, but it doesn’t go through (probably because it needs cellular service, which is what we’re trying to reactivate).
I don’t know whether we’re still within the 60-day window to reactivate the same number.
I have everything except the PIN. I tried to log in with number and password and am told that account is cancelled.
The iPhone is her lifeline.
I’m currently at a Cricket store, and am told that this store (and perhaps others) no longer has the ability to bypass the PIN.
It seems to me that there has to be a way to escalate this, given the circumstances.
Anyone know whom I might contact?