Question

Reset PIN for access to account

  • 8 June 2021
  • 4 replies
  • 1183 views

I’m dealing with the iPhone of my 98-year-old mother.  She has suffered some cognitive decline during the past 60 days.  She also fell last Sunday, was admitted to the ER, and has now moved to a nursing home.  After 71 years, 7 months, and 18 days in that house, it’s likely that she’ll never go back.

I can text the existing number via iMessage.

The store tries to text a PIN to the phone, but it doesn’t go through (probably because it needs cellular service, which is what we’re trying to reactivate).

I don’t know whether we’re still within the 60-day window to reactivate the same number.

I have everything except the PIN.  I tried to log in with number and password and am told that account is cancelled.

The iPhone is her lifeline.

I’m currently at a Cricket store, and am told that this store (and perhaps others) no longer has the ability to bypass the PIN.

It seems to me that there has to be a way to escalate this, given the circumstances.

Anyone know whom I might contact?

Vince Lackner


4 replies

Badge +1

Hello, unfortunately if you cannot remember the pin and need it reset it can only be done via text.  

Badge

Pin number to get in my phone needs resert.8 digit number

Badge

Pin 8 digit number.  Please help locked out

Badge +1

I’m dealing with the iPhone of my 98-year-old mother.  She has suffered some cognitive decline during the past 60 days.  She also fell last Sunday, was admitted to the ER, and has now moved to a nursing home.  After 71 years, 7 months, and 18 days in that house, it’s likely that she’ll never go back.

I can text the existing number via iMessage.

The store tries to text a PIN to the phone, but it doesn’t go through (probably because it needs cellular service, which is what we’re trying to reactivate). click speed test bazoocam

I don’t know whether we’re still within the 60-day window to reactivate the same number.

I have everything except the PIN.  I tried to log in with number and password and am told that account is cancelled.

The iPhone is her lifeline.

I’m currently at a Cricket store, and am told that this store (and perhaps others) no longer has the ability to bypass the PIN.

It seems to me that there has to be a way to escalate this, given the circumstances.

Anyone know whom I might contact?

Vince Lackner

Hi, unfortunately if you can't remember the pin and need to reset it, the easiest way to do that is by texting.

Reply