Service not working

Question

My phone service stopped working in the middle of me using my phone. Then I drove all the way home lost in another city and once I got home it still doesn’t work but my family’s works. I have tried all the troubleshooting and nothing. What is wrong??

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Best answer by Marlena_Cricket 10 September 2022, 00:53

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Marlena_Cricket · Accepted Answer

Hi @Eyeballz205and welcome to the Community Forum! Please verify that your device software is up to date, and try swapping SIM cards with one of your family members. If their SIM card works in your device, then the solution may be just a simple SIM swap. If not, it may be a device issue, and in that case, you’ll need to reach out to Apple Support for assistance. Warranty and repair issues for anynewiPhone that was purchased from Cricket Wireless are handled by Apple Support Online at https://support.apple.com/, by phone at800-APL-CARE (800-275-2273), or by visiting an Apple Retail store with an appointment. For iPhone service in Puerto Rico and the U.S. Virgin Islands, please visit their website for more info.Warranty and repair issues for anyrefurbishediPhone purchased from Cricket are handled through Cricket's exchange-by-mail process.https://www.cricketwireless.com/support/orders-and-activations/warranty.html