Service not working

  • 9 September 2022
  • 3 replies


My phone service stopped working in the middle of me using my phone. Then I drove all the way home lost in another city and once I got home it still doesn’t work but my family’s works. I have tried all the troubleshooting and nothing. What is wrong??


Best answer by Marlena_Cricket 10 September 2022, 00:53

View original

3 replies

Badge +1

@Marlena_Cricket What if your phone isn't eligible for the newer updates? Do i need to buy another phone?

Badge +1

A commitment of appreciation is all together for the data. I will endeavor to figure it out for extra.

Userlevel 3
Badge +5

Hi @Eyeballz205 and welcome to the Community Forum! Please verify that your device software is up to date, and try swapping SIM cards with one of your family members. If their SIM card works in your device, then the solution may be just a simple SIM swap. If not, it may be a device issue, and in that case, you’ll need to reach out to Apple Support for assistance. Warranty and repair issues for any new iPhone that was purchased from Cricket Wireless are handled by Apple Support Online at, by phone at 800-APL-CARE (800-275-2273), or by visiting an Apple Retail store with an appointment. For iPhone service in Puerto Rico and the U.S. Virgin Islands, please visit their website for more info.Warranty and repair issues for any refurbished iPhone purchased from Cricket are handled through Cricket's exchange-by-mail process.