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strange problem with voicemail

  • 16 January 2023
  • 2 replies
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Daughter has a new iPhone. When someone calls her phone she is able to answer with no issues.  If she does not answer, it will say “call cannot be completed as dialed”.  These are calls coming from valid phone numbers. Seems like it’s not connecting to the voicemail system. Any suggestions? 

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Best answer by jdor_Cricket 18 January 2023, 02:38

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Hey @Penniem24 !

It is possible that voicemail did not set up correctly, and may need to be reset / refresh. Our support team would be happy to look into this for you. Feel free to send @CricketSupport a PM with the wireless number, name on the account and brief description of issue for further assistance.

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Thank you!  I will try that. 

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