switched phones

  • 26 May 2023
  • 1 reply


I bought an unlocked iPhone 7 for my daughter then brought it to cricket store to add it on my account. Got a new sim and number. The next day, my daughter asked me if we can switch phones ( i have iPhone 11 Pro) which I don’t see any problem so I  agree. When I called my daughter after school to pick her up, my calls just keeps on going to her voicemail and she’s not getting any text messages either. When we got home, i tried to find out what’s wrong. I tried every options possible but nothing works. The only reason I can think of is that it’s probably because the SIM card is under the iPhone 7’s imei number. Any suggestions?


Best answer by ds329a 27 May 2023, 00:45

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Hi @Candysampson we would be glad to take a closer look into this for you. May you Private Message us @CricketSupport the name and wireless number associated with your account along with your device IMEI number.