Question

Text Messages Delayed/Never Received

  • 22 January 2021
  • 4 replies
  • 430 views

We switched two phones from Verizon and my work phone from Straight Talk all over to Cricket. All three are different versions of the iPhone, the newest being an iPhone 11 and the oldest being an iPhone 6. We immediately noticed texts messages can be extremely delayed, some never sending or being received at all. This happens on a daily basis. All phones have iOS up to date and all phones were troubleshooted with everything under the sun found on the internet. We also noticed things that use WiFi are now slower (also thoroughly troubleshooted), and we don’t get Ring doorbell notifications until two minutes after someone leaves our front stoop. Is this SIM card related? Server related? And ultimately, is this something that can be fixed? If not we will need to switch immediately, as my work phone often requires a prompt response to text messages.


4 replies

Userlevel 4

Hello @Mosch362! Welcome to our Cricket Community Forum and thank you for your post. We would like to look into this issue further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) for further assistance. 

Same!!! Text messages take quite a while to send or receive. And calls will cut out with silence about every 30 seconds to a minute. Making it difficult to hear anything. I notice that they keep saying to go to Facebook and Twitter but isn’t this a “help forum” So we can all get the answers?

Yes, not a solution at all. Switching back to Verizon today. When I inserted the Verizon SIM card and it activated, I got a bunch of text messages all at once that were sent to me hours ago.Definitely a Cricket issue.

We switched 2 phones from ATT.  My phone is an iphone X and my husbands phone is an iphone XR.  We were having problems getting texts pretty much right away.  I tried some fixes from internet searches and turned my phone off and on and that seemed to work to get the backlog of texts that hadn’t come through.  I have continued to have problems.  Today texts came through to me in the morning but not in the afternoon. I have stopped at a cricket store and called customer service a few times.  Their suggested “fixes” have included doing a software update, resetting the network, turning my phone off and on, and tonight the best one was “it is an Apple issue”.  He then said he could give me the Apple customer service number! That was after he had just suggested we do software updates and that should fix the problem but we had already done that.  I don’t know if maybe there is a cricket customer service person that has more experience with this?  Or if it’s hopeless?  If we can’t get it fixed in this billing cycle we’re switching back to ATT.  We were with them for over 10 years and didn’t have a single issue.  

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