Unlock Policy is Ridiculous!

  • 18 June 2020
  • 2 replies

Got a G7 when we signed for Cricket back in September 2019. Activated the phone at the time and made sure to use it occasionally (a day here and there over the course of several months) between then and June 2020 (typically we use the SIM in an iPhone, so I popped it out, made some calls, etc.). Contacted Cricket yesterday to have the G7 unlocked and they said it's only been active for 5 days and was not eligible.VidMate

Given that I activated the phone nearly 9 months ago, used the phone over the course of those 9 months (admittedly only occasionally) and paid my Cricket bill over those 9 months, I feel strongly that Cricket should unlock my phone.word counter

There's nothing in their policy that states I must use the phone daily for 6 months - but apparently that's what they mean by "active" in the following - "The device you want to unlock has been active for at least six months of paid service on that device." Given that I've paid the same amount to Cricket as someone who used the phone daily, I'm not sure why they are being so inflexible here.Mobdro

2 replies

Userlevel 4
Badge +4

Hi @jawedjaafri Welcome to the forum! Our unlock policy does require the actual device to be used for 6 months. If you need any further assistance with this, please reach out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) with the details of your issue.

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