Warrenty Issues

  • 26 November 2022
  • 1 reply

Badge +1

I filed a warranty claim. They told me if I sent my phone through UPS by 4pm I would get my replacement within two business days. I take my phone to the nearest UPS location by my job after my shift ends at 3pm. It's turned in at 3:25pm. What they failed to mention was that it was supposed to be done before Eastern Time. I live in Chicago, so I guess I ended up turning it in at 4:25pm. That was done Wednesday 11/16/2022. It's already 11/25/2022 and I still haven't gotten my replacement. It's been more than a week and there is no update on the website apart from saying the RA number was created. I got an email 3 days in a row, all at 2-3am saying it's being processed and that they'll send my replacement when thats done. What happened to the TWO days I was told? 


Best answer by Marlena_Cricket 28 November 2022, 21:07

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Userlevel 3
Badge +5

Hi @jmartinez2 and welcome to the Community Forum! We’d be happy to look into the status of your warranty claim and replacement phone. Please send us a private message to @CricketSupport and include the name on your account, your wireless number, and your RA#.