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- 804 Replies
Text Messages Delayed/Never Received
We switched two phones from Verizon and my work phone from Straight Talk all over to Cricket. All three are different versions of the iPhone, the newest being an iPhone 11 and the oldest being an iPhone 6. We immediately noticed texts messages can be extremely delayed, some never sending or being received at all. This happens on a daily basis. All phones have iOS up to date and all phones were troubleshooted with everything under the sun found on the internet. We also noticed things that use WiFi are now slower (also thoroughly troubleshooted), and we don’t get Ring doorbell notifications until two minutes after someone leaves our front stoop. Is this SIM card related? Server related? And ultimately, is this something that can be fixed? If not we will need to switch immediately, as my work phone often requires a prompt response to text messages.
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Cricket Locked MY phone.
I have been a Cricket customer for over a year...I bought a new iphone XS at Best Buy with no sim card and no cell service contract, was told it will work with all providers. I removed the sim card (Cricket) from my old device, installed in my new phone and powered up, it worked immediately. About a month later I tried to switch service to Verizon who told me phone was compatible. Tried their sim card and doesn't work because Cricket locked my phone. Yes, MY PHONE, that I paid for in full. I have not been able to get Cricket to unlock my phone. I had to pay for another months service Or lose my number and still have a locked phone. What gives a "bring your device, pay as you go" company the right to lock my phone? I have spoken with Cricket support every day to get this resolved to no avail. They keep promising to call me back, still waiting.Verizon charged me for sim card and first months service before they would try the sim card. They told me
Cricket LOCKED my UNLOCKED phone
Cricket has basically HIJACKED TWO iphones on our plan with them and REFUSE to UNLOCK them!! I have been with Cricket for over a year and the phone was purchased from Best Buy as UNLOCKED!! When I went to another provider, they claim to have unlocked my phones, but that has yet to happen! I have gone 3 days without a phone and had to purchase a new one because Cricket REFUSES to release my phone that they never had the authority to lock! My daughter is now stuck and although she received a message that her phone has been unlocked, it has not! This should be a class action lawsuit!! How does Cricket get away with this????EXTREMELY DISSATISFIED CUSTOMER!
So I saw someone else on here had the same problem I have been having. Before the update horrible spotty service. We did the update and more often than not, the phone says SOS only across the top. It has nothing to do with an outage in my area because I have two other lines on this account and no issues with their service. This is indeed frustrating for what we pay to have no service!!!
Not Receiving Certain Texts for Days
I own an Apple 11 on Cricket. I am not receiving some texts and they only appear on my phone when I restart it. I had some contacts send me over 8 texts over a few days, I received none of them, restarted my phone, and they all immediately arrived.I receive some texts just fine, but some will not arrive at all. How do I fix this? Texting is my most used function on Cricket and it is not working.Thank You.
switch from iphone 7 with sim to iphone 14 with esim
I have an iPhone 7 and I am currently a Cricket customer. Recently I got an iPhone 14. So, I am trying to switch to the new phone. Since my current iPhone 7 is using a physical SIM card, I am not sure how to switch to the IPhone 14, which is eSIM only. Obviously, iPhone 7 is not supporting eSIM. So, I cannot convert to eSIM first and the transfer everything from the iPhone 7 to iPhone 14. So, what is the easiest way to make it work? If I simply just start setting up the new iPhone 14 and transfer things from the iPhone 7, I would not be able to take the SIM card and insert it to the iPhone 14. So, I assume there is a way to switch my SIM card to eSIM when setting up my iPhone 14. I need to know if there is any step-by-step instructions to help me with this.
Does Cricket lock my unlocked phone that wasnt purchased through Cricket?
Hi all,My question is a two parter. First off, I will be purchasing a new iPhone outright through Apple store because my job gives me a discount. When I put my Cricket SIM card into my phone, will Cricket lock my unlocked phone? Second, if Cricket does lock the unlocked phone, can it be unlocked in a week or less if I decide to go to another carrier? I see that Cricket says you need to be a paid customer for 6 months with the device, but that only refers to phones purchased through cricket. If it can be unlocked in a week or less, how would I do that?
Voicemail Greeting always going to Default
I always had a custom Greeting for my voicemail. Recently my iPhone 8 was updated with ios 13.5.1. Seems that after that update voicemail is always going to default greeting. I followed Cricket's instructions of resetting PIN and then recording a custom greeting. Voicemail still goes to default greeting. Tried to change message on iPhone itself, changed selection from Default to Custom. Recorded a custom greeting. But voicemail still goes to default message. Web search says Apple problem, other say carrier problem. Any one have a solution??
iPhone 12 Pro
I'm planning on purchasing an iPhone12 Pro. I'm assuming that it will work on Cricket and all I have to do is to purchase an unlocked phone? The only concern I have is that the Pro series has a different sized SIM card so if Cricket doesn't have that available, I won't be able to use the new phone. Does anyone have any info on that? TIA!
Cricket iPhone unlock
Hello friends! I amn't US citizen. I live in Europe. I bought iPhone 7 plus on eBay from re-seller , not from original owner. It's a cricket phone. I need to unlock it for any GSM network. Cricket support tell me that i need wireless number or account information for unlocking. I haven't any info. There is one another option; Operator says that: The person who is an existing Cricket customer can authenticate the account with his account credentials then with the help of your phone's imei number, the unlock code can be checked.The only option left for you is to contact someone in the U.S. who is a Cricket customer and he will be able to authenticate the account with his account credentials.Once the account is authenticated, we can check the unlock code with the help of your phone's imei number.Can anyone help me to do that? Please read and help me! I really need it!
Reset PIN for access to account
I’m dealing with the iPhone of my 98-year-old mother. She has suffered some cognitive decline during the past 60 days. She also fell last Sunday, was admitted to the ER, and has now moved to a nursing home. After 71 years, 7 months, and 18 days in that house, it’s likely that she’ll never go back.I can text the existing number via iMessage.The store tries to text a PIN to the phone, but it doesn’t go through (probably because it needs cellular service, which is what we’re trying to reactivate).I don’t know whether we’re still within the 60-day window to reactivate the same number.I have everything except the PIN. I tried to log in with number and password and am told that account is cancelled.The iPhone is her lifeline.I’m currently at a Cricket store, and am told that this store (and perhaps others) no longer has the ability to bypass the PIN.It seems to me that there has to be a way to escalate this, given the circumstances.Anyone know whom I might contact?Vince Lackner
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