Apple Phones

  • 404 Topics
  • 804 Replies

404 Topics

M
Mosch362Paparazzi
asked in Apple Phones

Text Messages Delayed/Never Received

We switched two phones from Verizon and my work phone from Straight Talk all over to Cricket. All three are different versions of the iPhone, the newest being an iPhone 11 and the oldest being an iPhone 6. We immediately noticed texts messages can be extremely delayed, some never sending or being received at all. This happens on a daily basis. All phones have iOS up to date and all phones were troubleshooted with everything under the sun found on the internet. We also noticed things that use WiFi are now slower (also thoroughly troubleshooted), and we don’t get Ring doorbell notifications until two minutes after someone leaves our front stoop. Is this SIM card related? Server related? And ultimately, is this something that can be fixed? If not we will need to switch immediately, as my work phone often requires a prompt response to text messages.

27
J
8 months ago
K
khlo_newExtra
posted in Apple Phones

Change to new phone

I am currently a cricket customer and I am using an android phone.  My wife has just bought a new unlocked iphone for me.  So, I am thinking to take the sim card out of my phone and put it in the iphone.  Will this work?

9
Julie_Cricket
2 years ago
D
Dan_CricketCommunity Manager
posted in Apple Phones

Need help with your iPhone? You've come to the right place!

Hi Cricket Nation! After you’ve activated your iPhone, go to our Phone Setup page and we'll walk you through some helpful setup steps. You can visit the Official Apple Support page to learn how to use your iPhone.If you still have questions, we’re here to help!

0
D
6 months ago
J
jerryras1Stuntman
asked in Apple Phones

Cricket Locked MY phone.

I have been a Cricket customer for over a year...I bought a new iphone XS at Best Buy with no sim card and no cell service contract, was told it will work with all providers.  I removed the sim card (Cricket) from my old device, installed in my new phone and powered up, it worked immediately.  About a month later I tried to switch service to Verizon who told me phone was compatible.  Tried their sim card and doesn't work because Cricket locked my phone.  Yes, MY PHONE, that I paid for in full. I have not been able to get Cricket to unlock my phone.  I had to pay for another months service Or lose my number and still have a locked phone. What gives a "bring your device, pay as you go" company the right to lock my phone?  I have spoken with Cricket support every day to get this resolved to no avail. They keep promising to call me back, still waiting.Verizon charged me for sim card and first months service before they would try the sim card. They told me

26
T
2 years ago
D
DontGetCricketPaparazzi
asked in Apple Phones

Cricket LOCKED my UNLOCKED phone

Cricket has basically HIJACKED TWO iphones on our plan with them and REFUSE to UNLOCK them!! I have been with Cricket for over a year and the phone was purchased from Best Buy as UNLOCKED!! When I went to another provider, they claim to have unlocked my phones, but that has yet to happen! I have gone 3 days without a phone and had to purchase a new one because Cricket REFUSES to release my phone that they never had the authority to lock! My daughter is now stuck and although she received a message that her phone has been unlocked, it has not! This should be a class action lawsuit!! How does Cricket get away with this????EXTREMELY DISSATISFIED CUSTOMER!

20
G
1 year ago
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webbejExtra
posted in Apple Phones

Iphone Upgrade

Does cricket offer a cash trade in when upgrading a used phone, like Apple does?

1
Grod_Cricket
4 years ago
B
bcasas.realtorExtra
asked in Apple Phones

need to unlock my phone

I need my phone unlocked please… my friend gave it to me for Christmas but when I try to change the SIM card it don’t work  

2
A
1 month ago
M
MfrenchExtra
asked in Apple Phones

STUCK IN SOS MODE

My phone is in SOS mode again. Happened 2 days ago and cricket store said I needed a new SIM card. Paid $10.90 and 2 days later happened again. Called 800 cricket and they have no idea said they would call my contact number back. 4 hours and no call. 

6
M
3 months ago
B
bluejay713
asked in Apple Phones

I phone 14 from apple store.

Hi I want to get the new iPhone 14 I got my iPhone 12 at the cricket store Aug. 2021 how can I activate my new iPhone with out having to pay the fee to activate.

1
A
6 months ago
A
azavit88Paparazzi
asked in Apple Phones

SOS only

So I saw someone else on here had the same problem I have been having. Before the update horrible spotty service. We did the update and more often than not, the phone says SOS only across the top. It has nothing to do with an outage in my area because I have two other lines on this account and no issues with their service. This is indeed frustrating for what we pay to have no service!!!

2
A
4 months ago
R
RuttedTrainExtra
posted in Apple Phones

Not Receiving Certain Texts for Days

I own an Apple 11 on Cricket. I am not receiving some texts and they only appear on my phone when I restart it. I had some contacts send me over 8 texts over a few days, I received none of them, restarted my phone, and they all immediately arrived.I receive some texts just fine, but some will not arrive at all. How do I fix this? Texting is my most used function on Cricket and it is not working.Thank You.

3
M
1 year ago
J
jianyizhen024Extra
asked in Apple Phones

switch from iphone 7 with sim to iphone 14 with esim

I have an iPhone 7 and I am currently a Cricket customer.  Recently I got an iPhone 14.  So, I am trying to switch to the new phone. Since my current iPhone 7 is using a physical SIM card, I am not sure how to switch to the IPhone 14, which is eSIM only. Obviously, iPhone 7 is not supporting eSIM.  So, I cannot convert to eSIM first and the transfer everything from the iPhone 7 to iPhone 14. So, what is the easiest way to make it work? If I simply just start setting up the new iPhone 14 and transfer things from the iPhone 7, I would not be able to take the SIM card and insert it to the iPhone 14. So, I assume there is a way to switch my SIM card to eSIM when setting up my iPhone 14. I need to know if there is any step-by-step instructions to help me with this.

1
M
12 days ago
P
PAQuestionPaparazzi
asked in Apple Phones

Does Cricket lock my unlocked phone that wasnt purchased through Cricket?

Hi all,My question is a two parter. First off, I will be purchasing a new iPhone outright through Apple store because my job gives me a discount. When I put my Cricket SIM card into my phone, will Cricket lock my unlocked phone? Second, if Cricket does lock the unlocked phone, can it be unlocked in a week or less if I decide to go to another carrier? I see that Cricket says you need to be a paid customer for 6 months with the device, but that only refers to phones purchased through cricket. If it can be unlocked in a week or less, how would I do that?

5
B
6 months ago
F
Froe234Paparazzi
asked in Apple Phones

iPhone 13 Pro Max Nano Sim

The new iPhone requires a nano sim. Can I pick one up at a cricket store and get my account linked to it? I have an iPhone X now which I think had a micro sim which doesn’t fit the 13. Cheers

2
F
1 year ago
J
jetrep9628Extra
asked in Apple Phones

Voicemail Greeting always going to Default

I always had a custom Greeting for my voicemail.  Recently my iPhone 8 was updated with ios 13.5.1.  Seems that after that update voicemail is always going to default greeting.  I followed Cricket's instructions of resetting PIN and then recording a custom greeting.  Voicemail still goes to default greeting.  Tried to change message on iPhone itself, changed selection from Default to Custom.  Recorded a custom greeting.  But voicemail still goes to default message.  Web search says Apple problem, other say carrier problem.  Any one have a solution??

1
D
2 years ago
E
Eyeballz205Extra
asked in Apple Phones

Service not working

My phone service stopped working in the middle of me using my phone. Then I drove all the way home lost in another city and once I got home it still doesn’t work but my family’s works. I have tried all the troubleshooting and nothing. What is wrong??

3
B
6 months ago
R
rdonatoPaparazzi
posted in Apple Phones

iPhone 12 Pro

I'm planning on purchasing an iPhone12 Pro.  I'm assuming that it will work on Cricket and all I have to do is to purchase an unlocked phone?  The only concern I have is that the Pro series has a different sized SIM card so if Cricket doesn't have that available, I won't be able to use the new phone.  Does anyone have any info on that?  TIA!

14
M
1 year ago
N
Neckman92Extra
asked in Apple Phones

need to unlock network my cricket iphone 11

Please I’m traveling from Haiti now my iPhone is a lock network . Need to unlock my iphone 

1
D
6 months ago
O
otar12670Paparazzi
asked in Apple Phones

Cricket iPhone unlock

Hello friends! I amn't US citizen. I live in Europe. I bought iPhone 7 plus on eBay from re-seller , not from original owner. It's a cricket phone. I need to unlock it for any GSM network. Cricket support tell me that i need wireless number or account information for unlocking. I haven't any info. There is one another option; Operator says that: The person who is an existing Cricket customer can authenticate the account with his account credentials then with the help of your phone's imei number, the unlock code can be checked.The only option left for you is to contact someone in the U.S. who is a Cricket customer and he will be able to authenticate the account with his account credentials.Once the account is authenticated, we can check the unlock code with the help of your phone's imei number.Can anyone help me to do that? Please read and help me! I really need it!

4
O
2 years ago
T
TopGun1512Extra
posted in Apple Phones

Phone Compatability

I recently bought an ATT locked iPhone xs. Will this phone work with my cricket sim, or will i have to get it unlocked? If i have to get it unlocked, what are the steps i need to take in order to do so?

1
BillyM_Cricket
4 years ago
P
Preciousj445Extra
posted in Apple Phones

Apple Watch

I have a iPhone XS Max with CricketQuestion can I get a Apple Watch from at&t?Will my watch work with my Cricket service?

3
J
2 years ago
V
VinceLacknerExtra
asked in Apple Phones

Reset PIN for access to account

I’m dealing with the iPhone of my 98-year-old mother.  She has suffered some cognitive decline during the past 60 days.  She also fell last Sunday, was admitted to the ER, and has now moved to a nursing home.  After 71 years, 7 months, and 18 days in that house, it’s likely that she’ll never go back.I can text the existing number via iMessage.The store tries to text a PIN to the phone, but it doesn’t go through (probably because it needs cellular service, which is what we’re trying to reactivate).I don’t know whether we’re still within the 60-day window to reactivate the same number.I have everything except the PIN.  I tried to log in with number and password and am told that account is cancelled.The iPhone is her lifeline.I’m currently at a Cricket store, and am told that this store (and perhaps others) no longer has the ability to bypass the PIN.It seems to me that there has to be a way to escalate this, given the circumstances.Anyone know whom I might contact?Vince Lackner

4
W
5 months ago
E
EmmaKHExtra
asked in Apple Phones

unlock locked iphone to cricket carrier

I want my phone to be unlocked from the cricket carrier because I want to use a different carrier and I can’t because my phone is locked 

1
D
2 months ago
T
Tis1TrueLadyPaparazzi
asked in Apple Phones

puk code

My phone needs a puk code… it’s locked. what is this?

5
Marlena_Cricket
6 months ago
E
EkualExtra
asked in Apple Phones

iphone 14 pro max

I want to buy a iphone 14 pro max on the apple store, but when it tells me to choose a carrier it doesnt have cricket on it. It has AT&T, Verzon, and T-Mobile. Which one do i choose?

3
D
1 month ago

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