Billing & Payments
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- 931 Replies
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Auto Pay Problems
I've had my account on autopay for the last year and a half without issue. All of a sudden, 5 months ago, the autopay would not go through on my credit card. Despite this, I was able to manually pay the bill with the same credit card and information. I have already talked to my credit card company and they said there is no block on the card related to Cricket or A,T&T. I contacted Cricket on the phone at least three times to try to rectify this. Apparently many people are having this issue. One of the Cricket agents lied and said that I'm the only one having the issue! #1, how could this agent possibly know that? And, that is a pretty broad statement, so you know that it's a lie designed to get me off the phone as soon as possible. I want this issue fixed!! I keep getting texts from cricket announcing that my auto pay was declined. Then I have to drop everything and manually enter the credit card info to try to avoid the late payment fees and or cancellation fees!! Cricket, fix you
I signed up for bridge pay because i was very short on cash and i paid 25 and last night i tried paying last 40 but instead they charged my card 65 because it was barely after midnight.. So that means i paid 90 for phone bill during a month im struggling to feed my kids.. Is there a way to make them make that right and at least give me my bridge pay back since i basically got screwed
why does cricket HATE existing customers?????....
Why does cricket seem obsessively intent on driving away existing customers? Most there phones are crap and when they get so old you need a new one just to keep making calls the deals are so horrible you can easily get new ones for free somewhere else and most cases your bill will go down too.... they're business plan is beyond any reason or comprehension. Just read reviews im far from the only one of this opinion...
Credit Card Address Is Invalid
Is there any reason why I can't purchase an upgrade for my phone online using my debit card? I keep getting the error that says my credit card address is invalid even though I checked that it was correct on both my bank account and for my Cricket account. There is no reason for that error occur.I know it's not my bank because I didn't have an issue making a payment through another site with the card. I do live in a rural area and if that is affecting my purchase, it is extremely frustrating as I can't get to a store until Sunday or Monday to make a purchase.
Progressive Leasing Order Unconfirmed
I tried using Progressive leasing to pay for a new phone, I was suppose to only pay $68 after the loan was approved. But the order did not go through because it said my address was incorrect, but Cricket wireless still continued to charge my credit card $68, without sending me a confirmation number or any way to show my recent transaction, I have all the information to verify my Loan account but I don't have an order number or reference number from Cricket wireless and you guys refuse to help me. Who do I contact?
Bridge Pay didn't work!!!!
Is there any way to get this issue solved before 9am ET??????I paid the Bridge Pay amount like I do every month before the cut off date and time and my phone service still got cut off! This is HIGHLY inconvenient considering the type of work I do requires my service to be working properly! The next part is that customer service is closed and I can't seem to find a way to get any help after hours I guess you would say. So I'm going to have to wait another 8 hours just to be able to speak with a customer service agent! Help!!! The payment made is able to be seen, but isn't posted on the account!!!
Lost my job due to phone records policy
My employer requested my phone records for the month of Sept 2022 and I had 45 days to get it. Cricket customer service told me the only way to get this information I would need a Subpoena. What is a Subpoena? It is not a simple letter you just go to the court house and get. You need to hire a lawyer by the hour to get you a court date, for which you will have to pay all the court fees. Once you get your court date, you got to explain to the judge why you need the Subpoena, at which point he will award one for the lawyer to submit to ATT and at that point ATT has 30 days to reply, either to deny the request or send you the documents. You need to know exactly who the subpoena needs to be served to, if you serve it to the wrong the department you will get nothing. The conclusion, a subpoena to generate documentation is not a easy process that you can do yourself, you will need legal assistance and it will cost you a lot of money, just to have access to your own records. Unfortunately for
Charged double for a phone plan
I was charged twice for a phone plan. I think it paid next months phone plan since it says I owe $0 Sept 17th.I didn't want to do this. I have no idea why it did this. And dialing the Customer service does absolutely nothing with my problem.Before you give me a phone number to call, I tried it. It will dial, then tell me to wait, then say I can't be connected and hangs up.
I am on autopay. My bill is $160 per month. Autopay took $135 on Saturday and then my account was suspended. Then I had to pay a reinstate fee??? It is autopay and I’ve been using it for the past 4 years!!! So why is this my issue and why was I assessed a penalty when I am on autopay? Why did autopay take less than way was owed? And why is that my issue?
Bought a phone March 22nd was delivered March 23rd the shipping box and the iPhone 14 pro max box but NO phone. I have filed a claim with UPS and cricket is saying they can’t and won’t send me a new phone that has been paid for already. Cricket is going to be sued at this point!!!! This is ridiculous.
weed smoking cricket reps on o street!
I went into the cricket office on O street in Lincoln Nebraska on 6/16/2018 to pay my cricket bill. when I walked into the store all the lights were off and the side door was open and the store smelled of marijuana smoke. and I stood there for a few mins until a customer rep came in and I told him I wanted to pay my bill he told me the total. I knew it would be a late charge BUT he told me one amount I paid in in exact cash HE OVER CHARGED ME 3.00 BUCKS! its the principle of the situation! 1ST OF ALL I walk in to a store with no lights cricket rep gone outside the store smelling of marijuana THIS IS NOT HOW YOU CONDUCT BUSINESS! I am considering taking my business over to boost at least I will get prompt service and answer to my questions.
Auto Pay Billing glitch
I had my service deactivated today and had to pay a reactivation fee due to an autopay billing glitch. I added hotspot feature yesterday to try to download a show an an ipad at the airport. Apparently my phone isn’t compatible with hotspot (Pixel 6 - unlocked) but Cricket doesn’t tell you that when you add the feature. That’s beside the point though. The issue is that my autopay happened on the 28th and the billing cycle started on the 29th. When I activated the hotspot feature, apparently it deducted from my autopay, and said that I had $0 balance. But what it actually did was deduct the funds from autopay, without updating the autopay amount, so when it tried to deduct from autopay for my new billing cycle I had insufficient funds and my account was suspended. I’ve talked to chat and a person and supervisor over the phone about this and no one will refund my reactivation fee. In my view, I never had a chance to avoid the account suspension or reactivation fee. Please someone see t
order never went through but they still charged my card!
So I went online on cricket to switch over to them and get the free iPhone se if I switch over my phone number deal and when i got all the way to the end of checkout they said they couldn’t process my order and to try again later but they still charged my card $180!! I never got an confirmation email for the order nothing but I’m sitting here at 11:44 pm and my bank just gave me a notification that the charge from 180 from cricket has gone from pending to completed! I’m freaking out cuz my current iPhone SE is broken asf cracked screen and I need a new phone before me and my husband move back home in match , I tried to do the order again and it told me they’re already trying to switch my number over to cricket so I’m so confused where is my confirmation email?!
extremely extremely dissatisfied and disappointed
I've been on and off the phone with Cricket Wireless Customer Service today and I'm extremely frustrated. After speaking with five different agents/supervisors collectively for over two and half hours, they talked over me and wouldn't let me speak, then ultimately hung up on me (very professional). I'm trying to switch to Verizon after experiencing months and months of delayed texts and performance issues. Unfortunately Cricket is claiming that the iPhone XR that I purchased from them outright (yes, my own iPhone that I paid for and did NOT finance) cannot be unlocked until after six months from activation date. They claim it states that in the "contract". What??? Contract??? I originally signed up with Cricket because I didn't want a contract! So Cricket Wireless is holding my iPhone XR (my asset that I own) hostage. It's absolutely unbelievable and speaks volumes about a poorly run organization. DO NOT GO WITH CRICKET WIRELESS!!!
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