Account on autopay, payment went through without issue, account still suspended, occurred twice

  • 6 June 2023
  • 2 replies

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For both March 2023 and April 2023, my account was on AutoPay and a payment was made. Unfortunately, the lines were suspended both months. The second suspension was May 14th. Resolving the issue required calling, and each time there were charges for late payment and/or resuming of service due to the suspension.

Given this occurred twice please review the account for issues. What is needed to avoid this from recurring next month?


Best answer by jdor_Cricket 7 June 2023, 02:56

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2 replies

Userlevel 4
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Hi @Jmenear 

I’m sorry to hear about that experience. Our support team would be happy to look into this further for you and assist, as this does not sound right. Please, send us a private message to @CricketSupport with your wireless number, name on the account, and the exact date of the payments for further assistance.

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I actually sent a message to @cricketsupport two weeks ago and I haven’t not seen a response. Could you ask someone to check it for me?