Account suspended because Cricket system last night did not work and glitched

  • 26 August 2019
  • 2 replies
  • 285 views
C
Last night August 25th 2019 my bridge pay payment was due before 11:59pm CT
I had the funds available and called 611. The system WOULD NOT recognize my number for over an hour! I also went to myaccount on cricketwireless.com and the system said myaccount was temporarily unavailable!!! So the only two ways I could make my payment (which I had the funds for THEN) were not working at all. I kept checking myaccount and calling and the SYSTEM tells me my account is now at a ZERO BALANCE and gives me my next dude date in September. An hour later the system now says I didnt pay the bridge payment on time and suspended my account and says I have to pay the FULL BILL AGAIN!!!!
I have been a LOYAL customer for I believe 10 + years and for this too happen , when I did everything I was supposed too on my end is NOT ACCEPTABLE!
I have now been without any service for hours and it's solely based on YOUR system not allowing me to pay when I was supposed too and then lying to me that my account was zero balance. Then an hour later your system suspends me and makes me owe my whole bill again. I need this rectified IMMEDIATELY and I need to be 100% compensated on my full bill. I did everything I was supposed too at the correct time.
Someone contact me ASAP!!

2 replies

Bulldog
Userlevel 4
Badge +5

@Codgmork I'm sorry that this happened. If you're looking for immediate help from a Cricket employee a forum is likely not the best place to reach out. A community forum is more for individuals to post questions and get responses from other members. I do know that if you miss your BridgePay payment your cycle starts over so you do get a full month if you pay the full amount. Your 1st payment goes towards the 7 days that you were in BridgePay. I hope that helps. 

K
Badge

kept trying to make a payment over the phone to set up bridge pay. the option never came up, I tried to set up the option again instead I was told that my lines were suspended.  I paid the full bill and my phone still is not working, keeps saying the system is not available, it was available to take my payment, what is going on? then it tells me to check the system in a couple of hours, I need my phone now, which is why I paid the bill.

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