Adding a line yesterday caused Cricket Autopay to charge me incorrectly and suspend my service the next day. And then they charge me a reactivation fee. I point this out to customer service and they explain again and again that it was the system that did this and I should’ve added the line 7 days in advance of the autopay. They stand by the reactivation fee as a valid charge. I find it ridiculous that this limitation in their system caused me to lose service to three lines, incur a service fee and wasted hours of my time talking with four representatives. Not to mention the first representative gave me the “my headset is malfunctioning I can’t hear you” runaround and then transferred me nowhere. The third one gave me a “heads up” that I will get nowhere with my complaint because their charges are valid. And when I finally got the manager she repeated endless customer service lyrics and seemed to think that this was all my fault because I tried to add a line when “everyone knows that you shouldn’t add a line on the website near to your autopay date”. It is mind boggling to me that they would think it is good practice to turn off service and charge a fee to a customer who is trying to pay more by adding a line.
Best answer by Marlena_CricketView original