Affordable Connectivity Program

I have a hot spot and the page sends the link to the hotspot to apply for the Affordable Connectivity Program. Hard to click on that when I don’t have any keys on my hotspot :) Can’t get help with the online chat. Can’t get a person on the phone when calling the number provided for the Connectivity Program. So now what ? Anybody have a clue. Last year I went to the store where I bought my hotspot no help there either….