Auto-pay Charge Declined by Credit Card Company as Possibly Fraudulent
My regularly monthly charge via auto-pay was denied by my credit card company as possibly fraudulent and my account suspended. At the same time, my phone service was also suspended. Before I could get the credit card issue resolved and my service restored, i had incurred a reactivation fee. Should I be forced to pay a reactivation fee because Cricket is perceived as fraudulent?
Userlevel 4
+5
Thank you for responding, Bulldog,
Last year my credit card account was hacked and a variety of charges incurred.
As result, Capital One has been hyper-vigilant. The original card which I had connected to my Cricket account was within a few dollars of reaching its limit. The Cricket charge would have put me over my limit, so the transaction was declined. I immediately substituted my Capital One card which considered the transaction possibly fraudulent and denied it, causing cricket to suspend my account. The question remains: should I be penalized for automated actions that prevent me from paying when I have the funds available and, under normal circumstances, the mechanism by which to pay.
Last year my credit card account was hacked and a variety of charges incurred.
As result, Capital One has been hyper-vigilant. The original card which I had connected to my Cricket account was within a few dollars of reaching its limit. The Cricket charge would have put me over my limit, so the transaction was declined. I immediately substituted my Capital One card which considered the transaction possibly fraudulent and denied it, causing cricket to suspend my account. The question remains: should I be penalized for automated actions that prevent me from paying when I have the funds available and, under normal circumstances, the mechanism by which to pay.
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