• 23 September 2023
  • 1 reply

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I had autopay set up and my bill is due the 22nd of each month. I noticed after midnight my account was suspended and I had to pay $105 to re activate. $15 on top of my bill. I went into the app and turned auto pay off since it didn’t work. My question is will they draw out the $90 anyway. I had gotten a text that it would be processed two days before my bill was due but the service was suspended anyway 


Best answer by MarceloF 25 September 2023, 17:36

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Userlevel 1
Badge +5

Hey @Pattimarie, thanks for your post! Seems that your account got suspended and there was a $15 reactivation fee. If you turn the autopay off, Cricket won’t make the payment automatically for you, you will need to make the payment manually on, or before your due date to avoid another suspension. If you need additional assistance, please DM @CricketSupport. We are happy to help.